In the article, the main cause of the business unethical and dehumanising practices that corporations commit in order to maximize their profits. Financiers at AIG were awarded millions in bonuses because their contracts were based on the transactions they completed, not the consequences of those transactions. A 32-year-old mortgage broker said “I figured my job was to get the transaction done…Whatever came after the transaction—that was on him, not me.” Many business executives were given rewards even though they ruined the world’s economy, destroyed trillions of dollars in value, and disfigured millions of lives.

We could see that everyone accepted a careless system that rewards transactions but rejects responsibility for the consequences of those transactions. Bankers, brokers, and financial specialists were all willing participants in a self-centered business model that celebrates what’s good for organization while dehumanizing others.

The narcissistic business model provided the modern day circumstances that enabled individuals to ignore the poisonous consequences of their choices. This paved the path for a “full-scale administrative economic massacre.” The workers for self serving businesses are unconcerned about other people because they are only interested in their own benefits. They don’t directly see the consequences of their behaviors so that they don’t have empathy for customers.