Social media is now really important for businesses to connect with their customers. At Comm100, we use Facebook, Twitter and LinkedIn to engage with customers. Comm100 provides live chat, ticket, email marketing, forum, knowledge base and help desk software for small and medium businesses.

In an effort to create more professional and engaging content for our social media marketing program, we did some research and tried to find a social media consulting company for us.

I had a chance to speak with Debbie at SOYA Marketing, a Vancouver based social media and PR company. Debbie believes store is the cornerstone of all social media marketing campaigns. “Story are what connect people. Social media is about storytelling”. Besides the regular consulting work, they also integrate training session into their program.

I think what they do is the right way to do social media marketing. But due to the limit of budget and other priorities. I hope we can work with SOYA sometime early next year.

Here is the screenshot of Soya’s web page: