Our whole approach is just figure out how to make employees happy, figure out how to make customers happy, figure out how to make vendors happy. – Tony Shieh
Companies hire employees to do specific tasks, but employees are not work horses. They will not work harder for their employers if they are constantly being whipped. Businesses are becoming more aware of this truth as the topics of organizational culture and human resource management have become more popular. There is now a greater understanding of what is needed in order for one’s employees to work harder. Money is no longer the sole motivator for employees. They need other things such as personal growth.
Zappos understands this concept very well as they use more than just money to encourage productivity. The company makes work fun as demonstrated by the video of the party which Zappos held for employees and vendors. Zappos is very aware that happy employees will lead to happy customers which will lead to happy vendors.
Happiness is indeed a key to success.