Pizza delivery man pees on woman’s door after not receiving tip
Many people complain about unsatisfactory customer service. But what about the customer service representative? I think it’s a bit unfair that they have to take all the blame for a malfunctioning product that they didn’t design, or even sell. As we learned in class, customer service is sometimes not only frustrating for the customer, but it can also be just as frustrating for the customer service representative as well. Yet they aren’t allowed to complain about the treatment they receive from customers. Well this video is an example of a pizza delivery guy (which is providing a customer service) who decides that he can do something about the mistreatment he receives from the customer. Obviously, he went a little overboard, which resulted in getting fired to prevent damaging Pizza Hut’s reputation. This makes me wonder, how do companies calculate the risk involved with customer service representatives. Isn’t it a bit risky to let the actions of one person potentially destroy the reputation of the entire brand?