This post is continued from earlier post “Making your customer a brand advocate”. Please read it before reading this. 🙂

I have replied to Power Theory regarding my thoughts and experience of their portable charger. They have replied back to me as soon as I emailed them. I am very impressed on how much effort they are willing to have the best customer satisfaction. They not only addressed my concerns for their product, but at the same time being pro-active to bring this satisfaction to the next level.

One of my difficulty of using their charger was that there is not a power (battery) level indicator. I have difficulty using knowing how much charge is left in this charger. Matt Dreier, the co-founder, explained to me how to find out how much charge is left.

More importantly, Dreier took a pro-active action to insure that I am satisfied with their customer service. When I purchased their power charger it was at full price of $39.95. After few days, it was on sale for $23.95. Without request, Dreier gave me a refund on the difference of $16. This is the first time ever that a company gave me a refund on the difference without me asking! It made my day!!!