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The people are as much a part of the business as the products themselves.

Companies have come to realize that happy employees leads to happy customers and of course we all know that happy customers bring in more profits. So if that is indeed the case, why haven’t more companies caught on?

One has capitalized on that; the shoe giant Zappos. Tony Hsieh, CEO, has created a work environment like no other. To hire phone operators, he puts them through extensive training and even offers $2000 during the training to quit. Hsieh says that it is in an effort to hire people who want to work there and is not there just for the money.

The happy employee along with a lenient return policy keeps customers coming back. At the end of the day though, hiring the right employees and keeping them happy is whats keeping Zappos on top of their game and increasing profits annually.