Lucy Li
2022 Memory Street
Markham, ON L3R 0Y5
Phone: (647-110-4231)
Email: fei08@student.ubc.ca
| OBJECTIVE
|
Food and Beverage position, leading to Management |
| EDUCATION
2021 – Present
2016 – 2021 |
University of British Columbia, Vancouver, BC
Bachelor of Computer Science
University of Guelph, Guelph, ON Bachelor of Commerce Degree in Hotel and Food Administration |
| EMPLOYMENT
July 2021 — August 2021
|
The Ian Martin Group, Toronto, Ontario
Worked as a COVID-19 Vaccine Scheduler for the Ontario Public Health Unit. Listened carefully to customer requests and inquiries in a high-volume inbound/outbound call center and escalated concerns/questions when needed. Leverage a knowledge base and informational materials to help callers provide them with accurate information. Worked with confidential information with care and attention to detail. |
|
May 2019—January 2020
|
Frankie Tomatto’s, Markham, Ontario
Worked as a Dining Room Manager and ensured that the restaurant was clean and ready for daily operations as opening manager. Successfully managed a restaurant of over 400 customers with 30+ staff members and multiple managers. Maintained the Hostess department by hiring and training employees and taking the lead on hostess scheduling. Communicated with guests daily and handled complaints to enhance customer service skills as well as communication skills
|
| May 2018—April 2019
|
Worked as a Manager Trainee in all positions at the restaurant as a trainee and gained a great understanding of how the restaurant operates. Completed and updated many projects for the restaurant, including the recipe book and the food allergy list
|
| CERTIFICATIONS
|
Smart Serve Certified
License – 161118533206
Advanced Food and Safety License – A 78427 |
|
REFERENCES |
Available upon request |