
One of the hottest products on the market finally got the best of me. Yes, I am now an exclusive member of the iphone 4 club.
In this blog, I will discuss my consumer decision process as outlined in chapter 5 of the marketing book.
It all started 3 years ago, I signed a 3 year contract with bell and purchased the double flip.
This phone was unique for its double flip feature, it had everyone shocked (especially the girls).
Now we fast forward 2 and half years later, my contract is coming to an end and it is time to re-new my contract. Apple does a great job advertising their latest product, the iphone 4. That is when I realized I “needed” the iphone which is step 1:need recognition. I believed that this phone had everything I needed, phone, ipod, facetime, applications, etc. Reading their website on the iphone only kept re-assuring me I needed this product come September.Which was part of phase 2:search for information, more precisely, external search because I personally never had an iphone before. I needed to make sure this product was better than its competitor, the 9700 blackberry, so I made sure I took my time and did the appropriate research. I had to calculate the performance and financial risks that followed with this product. I would need an extended warranty and I had to also make sure the antenna problem associated with the iphone wasn’t hindering its performance. As I was evaluating the alternatives, the only real competition were the bb 9700 and the Samsung galaxy. I took the 3 products and decided to make consumer decision rules, evaluating their cost, performance, screen size, etc.
After much deliberation, I stuck with my initial decision and purchased the iphone 4. Now, a week later, I am satisfied (postpurchase) with the product, however, I will always wonder the benefits of having the “bbm” feature exclusively on blackberrys.