Alaska Airline and the Diaper Incident

Here is yet another airline-bad-customer-service story…

For those of you who are parents, I am sure you understand how messy it can get when it comes to diaper change…not to mention while you are not at home or anywhere not private.

So here is an incident where the power of social media helped a couple to get compensated from a typical “un-listening” airline customer service rep.

The coverage of the incident | The blog | The resolution

And of course, news stories like this can’t hide from the Internet…

At the end of the day, the company involved are more likely to lose in bad PR.  So does it worth to save the incremental cost as suppose to make their customer happy?