During the 2010 Vancouver Olympic Games I had the amazing experience of working at the Coca Cola Happiness House in Live City Yaletown. We went through extensive training in order to make us as informed about the Coca Cola brand as possible.
Our job was to lead people through the pavillion while educating them about the Coca Cola brand and its many initiatives. The tour began with an informational video about the torch relay, they were then brought into the pavillion and given a refreshing Coca Cola at perfect serve temperature.
While inside they could get their picture taken with the torch, play interactive games, all the while surrounded by acrobats and a life sized polar bear puppet.
At the end of their time in the Happiness House they were encouraged to recycle their bottles as Coca Cola was recycling 100% of their bottles throughout the Olympics and were rewarded with a limited edition glowing bottle.
During this experience I learned far more than I thought I could ever know about Coca Cola and every key message I explained to guests still plays over and over in my head when I see a bottle of Coke.
“Enjoy an ice cold Coke Zero. Zero calories, same great taste.”
Only after the Olympics were done and the Happiness House had been dismantled (but don’t worr they used all recyclable and reusable materials!) did I realize how much of an impact working there had on my view of the Coca Cola brand. By educating others on the Coca Cola brand and building such a high reputation of the Happiness House, so much so that people waited over 2 hours just to get inside the pavillion, I now relate a part of my life to Coca Cola and therefore feel a much larger commitment to the brand.
I’ve never been much of a cola drinker but on the rare occasion I do there is no doubt about which brand I will buy even if they taste the exact same to me. When I go home and my parents have Pepsi in the fridge I feel a tinge of anger until I realize that I shouldn’t have any personal emotion connected to Coke. Yet somehow over those two weeks, Coca Cola managed to build an emotional connection to me as a consumer and employee even if it was by almost brain washing me.
After hearing the “Open Happiness” song for two weeks straight I don’t think I will ever get it out of my head. I’ll even admit we had to learn a dance to this song.
