Coca Cola & Digital Marketing

Coca Cola has been investing much on its digital hub, shifting from a web centralized approach to a multichannel one that makes use also of social media and other mobile platforms.

The company’s marketing is reunited under the Integrated Marketing Communication which activities are managed globally, in Atlanta where the brand positioning and long term strategies are determined, at business unit (Southern Europea for instance) and locally, which involves the adaptation to the single country.
Compared to other traditional activities, the digital marketing can take up to the 50% of the budget, depending on the type of campaigns, the objectives and the markets to which its is addressed; it’s a holistic view.

Today, Coca Cola Facebook page counts with more than 19 millions fans, among the highest of global brands; in addition, each product has its own Facebook page and this is very useful because each platform is connected to the rest of social platforms (for instance Facebook linked to Youtube, Flickr, Twitter etc.) creating an amplifying effect.

Christmas is always a great occasion for Coca Cola to renovate and it always launches new campaigns to “share desires”. It’s fundamental for the company to engage the customers and increase the talk on socials as well.

Here is an example:
Coca Cola creates engagement and happiness and people making pictures and posting on socials will increase the engagement, the reach and overall the talk; it easily goes viral.

https://www.youtube.com/watch?v=ExQM_oMfHxk

Finally, this is the new Christmas 2016 Campaign.
I wish you all a GREAT ONE!

https://www.youtube.com/watch?v=v1BRdv2JjGk

 

iZettle: big things start small

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iZettle is a Swedish start-up born in 2010 that it has been having a tremendous success since it took the scene in the market. Personally, I only got to know it a few days ago, scrolling down the online newspaper and it was surprising and very interesting to learn more about it since it consists on one of the frontiers of e-commerce.

The company can be considered as the direct rival of the American Square: it deals with mobile payments, allowing individuals and SMEs to accept card payments on their iOS or Android devices. However, iZettle detains the leadership in developing a new card reader that allows to pay small business across some European countries, Mexico and Brazil just by plugging it into

the headphone jack and it uses Apple Pay and other mobile wallets as Google Wallet.
This has allowed many small businesses not to upgrade their older POS hardware, by offering them a product that costs only 79 £ ($124) getting advantage of the huge popularity of smartphones; at the same time, customers can afford leaving at home their wallet and credit and debit cards, bringing just their smartphones.

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This good move goes along with the current waves: currently, the contactless payments increase more and more especially in cashless countries like Sweden and most North European countries.

However, in countries like Italy, it may have some problems since 3/4 of the total transactions are still paid for in cash. For now the company is testing new markets and has entered Italy at the beginning of November.

 Source Images: iZettle.com; Endgadget.com

Nestlè Social Marketing in India: “Start Healthy”!

What is social marketing? According to Kotler, it can be defined as making use of marketing strategies to influence a targeted group to accept, modify or abandon in a voluntary way in order to obtain an advantage for society as a whole.

Several companies engage in social marketing as part of their CSR.
I found an interesting and fun social marketing campaign adopted by Nestlè in 2014: it’s a rap video featuring super babies extolling the benefits of breastfeeding. Each of the individual characters takes life and represent one of the benefits: for instance Lil Wiz about brain and development, Germ Stoppa about the immunity gain from his mother’s milk.

In this video Nestle has had the ability to focus only con customers and their well being without mentioning indirectly the brand or promoting one of their products. In addition, these types of videos can easily go viral since they deliver an educational content but they are fun at the same time: super babies in their diapers dancing and singing rap. There are a number of different characters so that parents and children can identify themselves with.

The video gained an enormous success since it was launched coinciding with Nestlè “Start Healthy breastfeeding week” campaign that garnered community support and media exposure.
Surely, Nestle has been capable to reinvigorate his image and brand strength, indirectly, and get closer into a binding relationship to the local community thanks to his social marketing campaigns.

How to be viral on Facebook: a question of math

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The dream of every marketer: creating a post that goes viral!
According to a new study of Chapman University this is made possible thanks to a mathematical model developed to maximize the spread of information on Facebook.
It is based on identifying culturally different clusters and creating an algorithm that determines how to maximize the number of users reached by an information.

In particular, scientists make use of the Graph Theory to quantitatively analyze the rate of diffusion of information among nodes within the network. composed of clusters that share same political orientation, ideologies and interests.
The experiment was carried out determining seven assumptions and testing them. Among those, for instance, they assumed that the potential spread of an information exponentially diminishes as the number of intermediaries users increase. Then, they tested these hypothesis  on a video quantifying the engagement, the number of likes and shares. The experiment showed that within each cluster there are sub-clusters, each one with a leader (the one with more connections).

As a result, it is fundamental to identify these leaders through mathematical instruments in such a way that they can become an important channel of diffusion not just for businesses, but most important, they may help to spread important messages for society (as for humanitarian help or cancer prevention campaigns etc.).

 

Source Image: Entrepreneur.com

E-commerce in China: when a disadvantage becomes opportunity

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E-commerce in China does not work the same way it does in the US and other developed countries, where Amazon prevails above all websites. In fact, e-commerce developed on a traditional network of  retail stores in those countries.
In China, instead, the main platform used is Alibaba, and its origin lies on a structural lack. The potential market counts 667 million users and the demand is supposed to increase to $611bn compared to  $471bn of US market (source Sole 24 ore).

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Alibaba launched e-commerce in China through TaoBao website in 2003, starting by importing a foreign model, similar to eBay, to generate curiosity and observe reactions of Chinese customers, and creating a market place where buyers and sellers meet, in such a way to help small businesses to commerce despite the infrastructural deficiency. However, over time, Alibaba adapted the structure to Chinese clients and today TaoBAo and Tmall own the 70% of the Chinese e-commerce market. There are there main companies that manage the Chinese e-market: Baidu, Alibaba, Tencent, each of them strongly respectively in a different sector, commerce, social and services.

The main ability of the company has been to turn a disadvantage (infrastructural deficiency) into an opportunity, by creating a completely innovative and highly advanced online platform, smart logistics apps unknown to the Western world (it’s thought for smartphones).
This model is expanding also in other developing countries and has the potential to become Amazon antagonist.

 

 

 

*Image Sources: Più economia.com; Wallstreetpost.com

Reputeka: crowdfunding the Italian handcraft in the US

 

Artisan    *teladoiofirenze.it

Would you like to buy some original Italian handcraft products in the US?
Now it is possible thanks to the new platform just launched: Reputeka.

The first Italian handicraft online platform opens up to crowdfunding, expanding into the US market, and testing also Eastern Asian countries (Japan, Hong Kong and Taiwan). Nowadays there are 300 artisans involved in the project, with 3000 unique products with a stock value of 2 millions Euros (60% of it sold throughout Europe).

On October 23rd, an international crowdfunding campaign will be launched to finance the opening of temporary showcase stores in New York, Miami and California. The headquarters of the new funded company, in joint venture with and American company importing food, are in San Francisco and the merchandise stock in New York.

The success lies on being economically sustainable: no fees are asked to artisans, the only aim to promote their activities and unique products in highly demanding markets (Italian handicrafts are renowned worldwide) and enhance the visibility of the young handicrafts with no resources. In this way, it is given an incentive not to abandon this profession, that is almost disappearing in todays technological world and has no appeal to young people.

Good luck with your success Reputeka!

 

 

 

 

 

The world within the word Intercultural

UnknownIn today’s globalization era, intercultural knowledge has become more and more important for people and businesses and the word “international” (which means across nations) is used abundantly in everyday life.

What is culture? Defining it may not be simple, as it is a complex, ambiguous and vast concept.  However, an example will make it clearer. During my International Business Management class the professor made an experiment: he showed the class an image representing a single fish, alone, on a side, going the opposite direction of a herd of fishes, moving together; he wanted us to tell him what those fishes represented according to our view. Well, the result has been the following: students from western cultures (me included) maintained that the alone fish was individualist, independent and self centered as Western cultures and that the group fish may represent Asian cultures, more collectivist and group thinking oriented. The funny thing was that even that perception was influenced by culture because for Asians that image meant that the alone fish had been purposively excluded by the group because did not meet the requisites. This is a simple example that shows the intrinsic and pervasive nature of culture.

So, why did I choose to study International Management?
Since I was a child I have always had much curiosity towards cultures. I am half Italian (born and raised in Italy) and half Spanish (on my mother’s side), so I have grown up absorbing two different (despite similar) cultures at home. After a Summer language course in Scotland, I decided that I wanted to spend my 12th grade abroad in a high school in the USA. This is how I came to know Intercultura, a no-profit entity that arranges exchange school programs for high school students throughout the world; it’s affiliated to AFS Interctural Programs. It has been the best year of my life, I was able to establish bound relationships to both Americans (local) and other exchange students from all over the world. It truly positively changed my life, letting me more conscious of our world, of cultures, of manners and ways of interacting with different people.
Later, during my bachelor degree I decided to apply for the European Erasmus program that allows you to study in a university within the EU and went to Spain: I wanted to live there for 6 months in order to awaken and feel my Spanish side. Now, I am abroad again, in Vancouver, Canada, to finish up my master in International Management. Every path we choose is determined by our past experiences of course and the reason why I chose to master in International Management is because it makes a perfect combination of cultures and businesses, it helps firms and multinational to successfully establish in a new country taking into consideration all the risks involved. I would love to consult for a company that needs to internationalize from a strategic, financial and cultural point of view.

From this experience in Canada I acknowledge every single day that it’s true that you never stop learning: learning at school,  learning about relationships, learning about people, but most of all about cultures. In particular, I got to know several people from different Asian countries, and for the first time I am developing a new understanding of the sub-cultures within Asia and it has been very exciting so far.

Knowing about a culture allows you to better understand others, their reactions, their interests, their manners and it is extremely important to develop a deep understanding on it in today’s globalized era. You should share your culture to be part of the world!

*Source image: www.afs.org

Ferrero: a history of worldwide success

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I am pretty sure you all know Ferrero, an international group made up of more than 70 companies with production plants and distribution spread all over the world. What is the first product that comes to mind when thinking of Ferrero? Maybe Nutella, or Ferrero Roche? How about all Kinder products brand: Kinder Bueno, Kinder Surprise?

I won’t need to write the history of the company that you all can read from its official website Ferrero International, however I would like to talk about its success, the “insights” and who originated from, what is the concept, the idea behind it.

Michele Ferrero was the founder, a wise, discrete and religious man, who simply started out from a small pastry in Alba, in Northern Italy, and transformed it into an empire, a big multinational able to generate up to 8 billion euros per year. His secret? He dared, he innovated!
Back in the 1950s, when everyone was producing “solid” chocolate he decided to produce it creamy, inventing the Nutella, everyone was making the Easter eggs, and he decided to make easter everyday with small chocolate eggs.
Despite the size, the company remains not quoted, and the has been maybe a factor of success, since they never had to please the market, allowing long term plans and no frenzy. But why this tremendous success? They were able to develop the right products, tasty, palatable and most of all, when the internationalization process started, they were able to adopt a glocal marketing strategy, adapting the product to local taste. For instance, I can prove that Nutella in the US varies from Italian Nutella, which is less creamy and sweet as well as Mon Cheri products have a variant with pistachio flavor in UK, which is not sold in Italy.
So the company has been able to go viral, expand and have the right marketing campaigns, exporting the Italian culture ( Buongiorno con Nutella), selling the Italian breakfast idea but with local adaptation as for Nutella Commercial Singapore.

One of the last campaigns? “Nutella has a new name, yours” (Nutella Spain)! It turned to personalization, getting awesome results. I experienced it myself last Summer at the EXPO Milan 2015, the Nutella Pavilion was completely full of people and all kids and same parents would stand in line 20 minutes just to freely print their own Nutella tag name.
Personally, I believe (and hope) it will be a no-ending success.

What do you think about it?

Hope you enjoy the videos

 

 

 

Value to consumers within social media landscape

Nowadays “Engage!” seems to be an imperative which most marketers must deal with. It is the result of the mass digitalization that keeps the consumer constantly updated, conscious, expert and source of influence for its connections. We study marketing, but we are clients first as well and we all know the buying process: you use your smartphones and tablets to shop online, plan and book travels, use social media to stay tuned with your friends and family.
Several questions arise at this point: is value truly created online? Are there successful example other than E-bay, Amazon and many international marketplaces?

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It seems interesting to me to “open up a window” in my original country: Italy. Surely this new landscape leads to revise the marketing strategy by integrating internet marketing with traditional marketing methods in order to obtain the best results.
In Italy, e-commerce is spread out mostly in some sectors as tourism and free-time (above 30%); fashion, design and beauty are expected to increase though. However, only international marketplaces play a dominant role since they are able to deliver better assistance, products, prices and efficient post-sale assistance. There is the need of an Italian platform though, and in addition small Italian vendors lack of sufficient knowledge to manage online sales and still fear the conflict with other distributional channels.

Maybe some Italian vendors just need to be able to better engage clients, in a such a way to create trust by developing an efficient digital strategy.
The peak of the mountain is still high to reach, but the pace seems to have a good quality.

*Source image: The fresh idea group.com

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