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Uncategorized What i've learned

MSN for customer service! Taobao!!

YouTube Preview Imagenowadays online shopping have already became one of the most popular way for customers especially young customers. As the reaserch shows that most customers believe peer reconmandation for the store online rather than the advertise.Thus,for those who want to make a great profit from their online store, customer service has be reagarded as the most crutial part. I am here to introduce a really efficent way of doing customer service: using MSN system! In china the most famous online shopping web is TAOBAO, where the founder develope a system like MSN to serve customers. When you buy some goods from a store, the TAOBAO MSN will aotomaticlly add one of the customer rep on your list. You can
check your order, ask your questions or make the refound by communacating with the customer service rep online. I find the way effiently for the following reasons. First of all, instead of leting customer wait on the phone for ten minutes and make them angry, customers can leave the message to the CSR. It avoid the straight conflicts with CSR which can increase both of the customer and CSR satisfaction. Thus it may build customers’ loyalty and reduce employees’
turnover. Secondly, A CSR can help more than one customers at the same time, and doing the online service do not required a lots of equippment. Each CSR only need a computer!! It can help the owner eliminate the cost and enlarge the profit!!! However, there are some concerm of doing customer service using MSN. The CSR need to check the message very oftenly and give the feedback as soon as possible. They also need to try to use priting language instead of verbal one to try to make customers feel welcoming and be concerned.

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TED x looby comm101

Ted x looby 1!! online shopping!

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TED x looby comm101 Uncategorized

Looby’s Video coming out!!!!

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hi everybody.

this is looby’s video serious for com101!!

come to visit me and feel free to leave any comments

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What i've learned

Twitter! Easier navigating—new strategy!

Twitter recently revealed the most dramatic overhaul to its website since the social network’s debut four year ago. The newly enhanced Twitter.com change twitters mind of twitting via the original site.

When I see the news I was considering whether it is a tactics or a strategy. I finally figure out it is the strategy rather than a tactics.

First of all, based on the data that 78% of twitter use twitter.com at least part of the time and about half of all twitters use only website, it show  that provide an easier navigating on the website seems a revolution for most of the twitters. It has a long term effect on twitter’s develop. The website was redesigned so as to give people a more efficient way to get information. Thus there will be an increasing number of people who are willing twit via the website, and the hits of twitter will increase in a big extent.

Moreover, this change affects the firm’s overall direction. The target market will be enlarged by the easier navigating.  Twitters will not search for apps like TweetDeck, thus strengthen the supplier’s power and weaken threat of substitutes.

In the intensive competitive social media market, twitter’s decision on redesigned the website is also a perfect way to attract not only twitters but also those who want to invest on twitters. Thus the strategy provide a better chance for twitter to stand out in the market!

link :<span style=’font-size:8px;color:990000′>▀</span> <a target=_blank style=’color:0066cc;font-weight:bolder;font-size:14px’ href=http://cn.wsj.com/gb/20101009/ptk111405_ENversion.shtml?source=blog>Easier Navigating At Tweaked Twitter</a>

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What i've learned

Mouth of the world—social media

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Facebook ,twitter ,myspace, msn, bolg have all became a fad. It not just only a trend of fashion,it also gradually become a mean of doing business.

It is reported that “78% customers trust peer recommendation only 14% of them trust advertisement

That shows social media has become one of the most reliable ways for customers to verify a product or service.

It happens every corner in our life. For instance before i choose my first-year course, i will go to “ratemyprofessor” to see the comments from students, which may influence my choiceof prof in a large extent.

As you can see social media—the mouth of the world will influence your choice.

Let’s back to the business field. Social media is both treat and opportunity for a company.

Every little single error a company made can be magnify in a large extent, so does the merit.

It is really easy to destroy a company’s reputation through social media.

As lots of people have found out the strong power of the social media, the business world also experience a increasing trend of ” immoral competition“. Some may use the SM spreading negative information to ruin thier competitors’ reputation prepensely.

So, here is a issue for every company who want to take advantage of SM to concern: how to use SM to help build brand reputation in the largest extent as well as avoid negative information’s ruin.

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