Another Thought on Human Resource Management

This week in class we learned about organizational behavior and human resource management, and the downsides of outsourcing with reference to those two concepts. In this article, a Sauder professor emphasizes possessing knowledge of cultural differences when learning or teaching business. He uses China as an example, where research has shown that employees are generally less dissatisfied with angry bosses than in North America. Having knowledge of the behavior of a culture does not only apply to outsourcing, but in the local workplace as well because of an increase in cultural diversity there. In class we talked about how difficult it is to be able to effectively manage an outsourced call center. I believe that being skilled in human resource management applies to companies operating in its own country because of the growth of cultural diversity in business power countries. I think it is partly the employers job to accommodate employees with different backgrounds, especially in Canada where the country is advertised as a place where multiculturalism is embraced.

Image