{"id":146,"date":"2009-06-21T22:00:43","date_gmt":"2009-06-22T06:00:43","guid":{"rendered":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/?page_id=146"},"modified":"2009-06-25T01:58:22","modified_gmt":"2009-06-25T09:58:22","slug":"3-communication-tools","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/3-communication-tools\/","title":{"rendered":"#3: Communication Tools"},"content":{"rendered":"<h5><span style=\"color: #800080;\">Information on Course in Development<\/span><\/h5>\n<h5><span style=\"color: #800080;\">\u00a0<\/span><\/h5>\n<p>\u00a0<span style=\"mso-bookmark: _Toc132767443;\"><span style=\"mso-bookmark: _Toc132767712;\"><span style=\"mso-bookmark: _Toc132799376;\"><span style=\"font-size: 10pt; font-family: 'Arial','sans-serif';\"><span style=\"color: #000000;\">The <strong style=\"mso-bidi-font-weight: normal\">purpose<\/strong> of the course <em>in development\u00a0<\/em>is to provide participants in a\u00a0<em style=\"mso-bidi-font-style: normal\">Health Services Administration of Long-Term &amp; Continuing Care<\/em> diploma program with the opportunity to develop an <em style=\"mso-bidi-font-style: normal\">online learning community<\/em> as they become familiar with the virtual classroom environment through which all 20 courses in the <em style=\"mso-bidi-font-style: normal\">HSA<\/em> program will be delivered. Participants will increase their computer literacy as they learn the efficient use of software applications required to complete learning activities and assignments online.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"MARGIN-TOP: 9pt; TEXT-INDENT: 0in; mso-outline-level: 3\"><span style=\"mso-bookmark: _Toc132767443;\"><span style=\"mso-bookmark: _Toc132767712;\"><span style=\"mso-bookmark: _Toc132799376;\"><span style=\"font-size: 10pt; font-family: 'Arial','sans-serif';\"><span style=\"color: #000000;\">The <strong style=\"mso-bidi-font-weight: normal\">goal<\/strong> of this course is\u00a0for learners to participate in various forms of online\u00a0communications and web-based conferencing so they will be comfortable connecting, communicating and studying\u00a0with classmates who will be completing other courses with them over the next two-four years in the <em>HSA diploma program.\u00a0<\/em>This will encourage participants to contribute to the building of an <em>online learning community <\/em>as they increase their technical skills through a\u00a0review of basic computer concepts and learning to use <em style=\"mso-bidi-font-style: normal\">Windows<\/em> for basic file management,\u00a0the efficient use of <em style=\"mso-bidi-font-style: normal\">Microsoft Office <\/em>applications to organize and present information digitally, and to locate and evaluate online resources.\u00a0 Learners will be familiar with online teaching and learning\u00a0and have experienced most types of online communication, interaction and assessments sufficient that\u00a0they will be undaunted when taking further courses in this fully online diploma program.\u00a0 As well, transferable skills will enable learners to participate in provincial web conferences and webcasts facilitated by the Ministry of Health, and they will be able to\u00a0work collaboratively\u00a0online with other practitioners.<\/span><\/span><\/span><\/span><\/span><\/p>\n<h5><span style=\"color: #800080;\">A Variety of <span style=\"font-size: 8.5pt; color: purple; line-height: 115%; font-family: &quot;Georgia&quot;,&quot;serif&quot;; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-CA; mso-fareast-language: EN-CA; mso-bidi-language: AR-SA;\">Asynchronous <\/span>Tools Used are Used in this Online Course<br \/>\n\u00a0<\/span><\/h5>\n<h5><em>A. Discussion Forums<\/em><\/h5>\n<ol>\n<li>Standard (two-way communication) for Introductions and General Discussion<\/li>\n<li>Q &amp; A Format (two-way communication) during each module &#8211; anyone can post a question and any one can post answers to the questions<\/li>\n<li>Single Post Per Participant (one-way communication) for posting Learning Goals during week 1,\u00a0the for Reflection on Learning during the last week, posting reports for discussion as in Module 7<\/li>\n<li>Group Discussions with any of the\u00a0above three discussions for\u00a0topic-level and module-level\u00a0group activities, such as\u00a0group summarization\u00a0of chapters<br \/>\n(Further details provided for\u00a0<strong>E-Portfolio #3<\/strong> on\u00a0a separate page:\u00a0<a title=\"Asynchronous Group Discussion Activity\" href=\"https:\/\/blogs.ubc.ca\/morrisonsetec565\/3-communication-tools\/asynchronous-group-discussion-activity\/\"><span style=\"color: #004477;\"><strong>Asynchronous Group Discussion Activity<\/strong><\/span><\/a>)<\/li>\n<\/ol>\n<h5><em>B. Choice \/ Polls <\/em><\/h5>\n<ul>\n<li>For gathering information from the whole class, in one location\u00a0(one-way communication) &#8211;\u00a0easy to compile to get an overview of where the class is and also knowledge about individual participants, i.e., if they have their text yet, what version software do the majority use, or what does each learner use, etc.<\/li>\n<\/ul>\n<h5><em>C. WIKI&#8217;s<\/em><\/h5>\n<ul>\n<li>For collective \/ cooperative (two-way communication), posting publicly information from all contributors, in one location, may be used to develop a contact list, or a list of tips on a specific subject or to provide a collection of feedback on a specific activity<\/li>\n<\/ul>\n<h5><em>D. Personal Blogs<\/em><\/h5>\n<ul>\n<li>Update entries provide one-way communication from participants to the class\u00a0and comments\u00a0posted from participants provides two-way communication; alternatively learners may choose to\u00a0keep their blogs private as a learning journal \/ diary and provides an opportunity for two-way communication between individual participants and the Instructor(s)<\/li>\n<\/ul>\n<h5>E. Glossary Contributions<\/h5>\n<ul>\n<li>Collecting annotated links and terms\/definitions contributed by\u00a0the participants, plus comments from class\u00a0 members for collective \/ cooperative (two-way communication)<\/li>\n<\/ul>\n<h5><span style=\"color: #800080;\">Synchronous\u00a0Tools Used in this Online Course<br \/>\n\u00a0<\/span><\/h5>\n<h5><em>A. Real-Time \/ Live Chat<\/em><\/h5>\n<ol>\n<li><strong>During\u00a0 Week 1:\u00a0\u00a0<em>Let&#8217;s Meet &#8211; We&#8217;d Like to Get to Know You Better<\/em>!<\/strong>\u00a0\u00a0&#8211; &#8220;live&#8221;,\u00a0&#8220;real time&#8221; <em>chat<\/em> between Instructor and individual participants (two-way communication)\n<ul>\n<li>Note:\u00a0 If a participant does not have an opportunity to chat with the Instructor by the end of the first week, the Instructor will initiate a telephone call<br \/>\n(Further details provided for<strong>\u00a0E-Portfolio #3<\/strong> on\u00a0a separate page:\u00a0<a title=\"Synchronous: Chat\" href=\"https:\/\/blogs.ubc.ca\/morrisonsetec565\/3-communication-tools\/synchronous-activities-chat\/\"><span style=\"color: #004477;\"><strong>Synchronous Activity A: Chat<\/strong><\/span><\/a><strong> <\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>End of Week 2:\u00a0<em>Weekly Check In<\/em><\/strong>\u00a0&#8211; immediate answers to questions\u00a0via <em>chat\u00a0<strong> <\/strong><\/em>with Individuals and\u00a0Small Groups (3-4) &#8211; on a drop-in basis or private chat if needed (two-way communication)<\/li>\n<li><strong><em>Weekly: Virtual Office Hours<\/em><\/strong> &#8211; to provide\u00a0an opportunity for\u00a0question and answer sessions for learners who need a more immediate form of back and forth discussion (two-way communication)<\/li>\n<li><strong><em>During Module 7: Group Meeting<\/em><\/strong> &#8211; two groups of students sign up to attend a\u00a0 larger group meeting via <em>chat<\/em>, which will have\u00a0exercises and guidelines for participation (structured two-way communication)<\/li>\n<\/ol>\n<h5><em>B. Online Web-Based Conferencing<\/em><\/h5>\n<ol>\n<li>End of Week 3 &#8211; <strong><em>Review &amp; Weekly Check<\/em><\/strong> In &#8211; Related to Module 3\u00a0\u00a0&#8211; groups of students sign up to attend one of four scheduled conferences using Adobe Connect &#8211; they are provided tips about peripherals that will help them maximize their experiences with live conferencing and provided a setup guide for preparing and testing their systems prior to the conference.\u00a0\n<ul>\n<li>Module 3 introduces some challenging concepts and students often required a &#8220;demonstration&#8221; of how to work through some procedures.\u00a0<\/li>\n<li>This is the first time web-based conferencing and webcasts are used and serves a dual purpose &#8211; to familiarize students with online conferencing tools and to reach out to students who may be beginning to struggle, make the environment more personable, put a face to the name, etc.\u00a0<\/li>\n<li>This provides a way for students to ask questions orally and to hear answers &#8211; helping to address the needs of auditory learners and to present content in yet another way and increase both interactivity (one to many communication during the review\/demonstration, and many to one communication during then question and answer period).<br \/>\n(Further details provided for\u00a0<strong>E-Portfolio #3<\/strong> on\u00a0a separate page:\u00a0<a title=\"Synchronous: Webcast\" href=\"https:\/\/blogs.ubc.ca\/morrisonsetec565\/3-communication-tools\/synchronous-individual-meetings-via-chat-group-review-and-qa-via-webcast-conferencing\/\"><span style=\"color: #004477;\"><strong>Synchronous Activity B: Webcast<\/strong><\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Every 2-3 weeks, we will schedule a similar\u00a0Review &amp; Check-In &#8211; for Module 4 &#8211; Module 7 and then again for the Course Wrap and Final Integrated Assignment (two-way communication)<\/li>\n<\/ol>\n<h5>Reflection on Selecting These Communication Tools:<\/h5>\n<p>According to Adria and Campbell (2oo7),\u00a0\u00a0in &#8220;<em>E-Learning as Nation Building&#8221;,\u00a0 <\/em>the glue that holds communities together involves active\u00a0connections among people that\u00a0involve trust, mutual understanding, respect, and shared values and behaviours.\u00a0\u00a0<\/p>\n<p>Murphy and Laferriere (2007), \u00a0in &#8220;<em>Adopting Tools for Online Synchronous Communication&#8221;, <\/em>report that the immediacy and spontaneity of synchronous communication was\u00a0much more effective at building a sense of community and social presence &#8211; especially audio\/video web-based conferencing that allowed participants to see each other in real time and communicate with several people simultaneously &#8211; this helped &#8220;make people come alive&#8221;, created a greater sense of intimacy and greater sense of knowing each other, which helped learners overcome any feelings of\u00a0 isolation, etc.<\/p>\n<p>Schwier &amp; Dykes (2007), in\u00a0<em>&#8220;The Continuing Struggle for Community and Content in Blended Technology Courses in Higher Education&#8221;\u00a0, <\/em>state that &#8220;<em>If a course goal is to create an online community, then an instructor must be a participant in online discussions in order to nurture community development and growth<\/em>&#8220;.\u00a0\u00a0 The authors\u00a0believe both\u00a0content and community are\u00a0critical to creating effective learning environments, and that evidence of community is found in\u00a0interactions that occur between the learner and the instructor, content, learning activities, and other learners.\u00a0 Instructors are challenged to create\u00a0an atmosphere that nourishes real and deep engagement among the learners, the instructor, and the content through dialogue and interaction via platforms for online chat\u00a0 (or other synchronous communications tools)\u00a0and discussion boards (or other asynchronous communication tools).<\/p>\n<p style=\"padding-left: 30px;\">&#8220;<em>Learner content interaction, if allowed to dominate a course, naturally emphasizes objectivist principles of learning and correspondence models of instruction. Learner-learner interaction, by contrast, emphasizes social constructivist models of learning.\u00a0 Moreover, the two, when in balance, offer learners the opportunity to co-create knowledge and the substance to guide their efforts<\/em>\u00a0&#8221; (p 160).<\/p>\n<p>Given\u00a0one of the major goals of this course is to build an <em>online learning community<\/em> &#8211; I&#8217;ve tried to incorporate a mix of asynchronous and synchronous communication activities throughout the course that will create opportunities for learners to connect and work together, share their experiences and build on their prior knowledge.\u00a0 But first we have to help them build trust in a safe environment.\u00a0 During the first couple of modules we will reach out to learners in multiple ways to try to provide learning activities that appeal to multiple learning preferences\/styles and also that will help\u00a0build rapport and relationships.\u00a0<\/p>\n<p>We\u00a0need to be cautious not to\u00a0reduce the flexibility\u00a0students desire from\u00a0online courses, and must be\u00a0sensitive to having a balance between asynchronous and synchronous communication activities, and finds ways to accommodate\u00a0a variety of schedules.\u00a0 Some of the synchronous activities planned may need to be optional, with recorded webcasts available to those who truly cannot attend.\u00a0<\/p>\n<h5>References:<\/h5>\n<ul>\n<li>Abbey, B. (2000). <em>Instructional &amp; Cognitive Impacts of Web-Based Education. <\/em>Idea Group Publishing. Hershey, PA.<\/li>\n<li>Adria, M. &amp; Campbell, K.\u00a0 (2007). E-Learning as Nation Building. In M. Bullen &amp; D. P. Janes (Eds.), <em>Making the Transition to E-Learning: Strategies and Issues<\/em> (1-16). Hershey, PA: Information Science Publishing.<\/li>\n<li>Heide, A. &amp; Stilborne L. (2004). <em>The Teacher&#8217;s Internet Companion<\/em>. Fitzhenry &amp; Whiteside Co., Markham, Ontario.<\/li>\n<li>\n<div class=\"citation\"><em>Making the Transition to E-Learning: Strategies and Issues<\/em>. Bullen M. &amp; Janes, D. P. Eds. (2007). \u00a0Information Science Publishing,, Hershey, PA.<\/div>\n<\/li>\n<li>\n<div class=\"citation\">Murphy, E.\u00a0&amp; Laferriere, T. (2007). Adopting Tools for Online Synchronous Communication: Issues and Strategies. In M. Bullen &amp; D. P. Janes (Eds.), <em>Making the Transition to E-Learning: Strategies and Issues<\/em> (318-334). Hershey, PA: Information Science Publishing.<\/div>\n<\/li>\n<li>\n<div class=\"citation\">Palloff, R. &amp; Pratt, K. (1999). <em>Building Learning Communities in Cyberspace<\/em>. Jossey-Boss, San Francisco,\u00a0California.<\/div>\n<\/li>\n<li>\n<div class=\"citation\">Schwier, R. &amp; Dykes, M.\u00a0(2007). The Continuing Struggle for Community and Content in Blended Technology Courses in Higher Education. In M. Bullen &amp; D. P. Janes (Eds.), <em>Making the Transition to E-Learning: Strategies and Issues<\/em> (157-172). Hershey, PA: Information Science Publishing.<\/div>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Information on Course in Development \u00a0 \u00a0The purpose of the course in development\u00a0is to provide participants in a\u00a0Health Services Administration of Long-Term &amp; Continuing Care diploma program with the opportunity to develop an online learning community as they become familiar with the virtual classroom environment through which all 20 courses in the HSA program will [&hellip;]<\/p>\n","protected":false},"author":612,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/pages\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/users\/612"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":23,"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/pages\/146\/revisions"}],"predecessor-version":[{"id":271,"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/pages\/146\/revisions\/271"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/morrisonsetec565\/wp-json\/wp\/v2\/media?parent=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}