To finish our 296 class, I’d like to end up with an emphasis on customer service! Since many companies are in a perfect competition, they have to train their employees to build a loyal relationship with customers. This is where this factor kicks in!
I’ve always been satisfied with the employees of TDBank. Whenever they come in, they always politely smile at me and ask how I am. Moreover, while doing the transaction, they always try to ask about my day and make a few comments on it. Even though I know it’s part of their job and I’m not particularly touched by it, I think it’s such a great customer service that I can trust on. Also, they always do their best to accommodate my needs and go beyond that. One employee even offered me a visacard while I was waiting for another transaction even though I never asked for it. I always got convinced easily if things are easy and simple. So I got hooked by that right away!
That’s my day with TDBank in 15 minutes. Everything got done quickly and nicely, thanks to the well-trained employees!
