Natalie Ngan
Year 2, Computer Science Student
Tel: (604) 712-1234 | nataliehyn1234@gmail.com | 1234 Hampton Rd, Coquitlam, BC
https://ca.linkedin.com/in/natalie-ngan
Objective
Hardworking, driven computer science student with proven leadership, communication, and problem-solving skills seeking to apply my abilities to the position of software development engineering intern at A Thinking Ape.
Technical Skills
Programming Languages: Java, Racket
Development Tools: IntelliJ Idea, Eclipse
Applications: Adobe Photoshop, Adobe Lightroom, Microsoft Office
Operating Systems: Windows, Mac OS, iOS, Android
Education
Computer Science Department, University of British Columbia
B.C.S. expected May 2019. Computer Science Major.
- Course work: Software Construction, Models of Computation, Technical Communications, Cognitive Systems
Psychology Department, University of British Columbia
B.A. completed May 2014. Psychology major. Family Studies minor.
- UBC President’s Entrance Scholarship, 2009 – awarded for achieving a high school grade average of 94.5%
- Completion of CPSC 110 with the final grade of 91%
Work Experience
Fido Solutions, Rogers Communications
May 2012 – Present
Keyholder/Wireless Sales Representative
- Promoted to keyholder status within three months of employment
- Provide technical support and troubleshoot for mobile device issues by maintaining extensive knowledge in mobile phone technology
- Lead in sales results by exceeding monthly sales targets through effective tailoring of services and products to clients’ needs
- Exceed expectations in customer satisfaction surveys; attained extensive client base by taking the initiative to follow-up with clients and providing continual after sales support
Starbucks Coffee Company
July 2015 – October 2015
Shift Supervisor
- Promoted to shift supervisor status within one month of employment
- Organized the tasks of the team by supervising up to 5 staffs per shift, and provided coaching to team members to ensure excellent quality of customer service and products
- Oversaw store operations, including opening and closing procedures, and managed food inventory and order
Pearl Fever Tea House
December 2010 – September 2012
Barista
- Certified barista within one month of employment – was able to quickly memorize recipes and store procedures
Dairy Queen & Orange Julius, Speedi Gourmet
October 2007 – October 2010
Keyholder/Shift-leader
- Acquired managerial duties during the manager’s absence – supervised the tasks of the team, motivated team performance, and provided support and coaching to team members
- Responsible for monitoring store operations, handling cash counts and deposits, and product quality control
Extracurricular Activities
Photography
- Produced portraits for local band “Sharmaine and Luvena” for the promotion of their music, and conducted the photoshoot and design for their CD album cover
- Assisted in wedding photography and photo editing for Tea For Two Studios
- Strong interest in fashion and portrait photography, directed and organized models for fashion-themed photoshoots
- Familiar with film SLR cameras, film scanning, editing and retouching photos
Piano
- Part-time piano teacher – provided mentoring for piano students in preparation for their piano examinations
- Currently completing Grade 10 RCM
References
Available upon request via email or phone