{"id":228,"date":"2022-08-10T19:28:09","date_gmt":"2022-08-11T02:28:09","guid":{"rendered":"https:\/\/blogs.ubc.ca\/nicholewhite\/?page_id=228"},"modified":"2022-08-10T19:28:09","modified_gmt":"2022-08-11T02:28:09","slug":"complaint-business-letters","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/nicholewhite\/best-works\/complaint-business-letters\/","title":{"rendered":"Complaint &#038; Business Letters"},"content":{"rendered":"<p>The objective of this assignment was to choose an experience resulting in dissatisfaction and to write two letters based on it: a complaint letter from my perspective, and a bad news response letter from the company representative. For this assignment, I used a recent experience I had regarding a faulty toaster from T-fal.<\/p>\n<p>The complaint letter details the problem I have with the product using a friendly tone, and proposes a solution to mitigate the issue at hand. The response letter uses the you-attitude to reduce the impact of the bad news when suggesting an alternative solution.<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>The Complaint Letter<\/strong><\/span><\/p>\n<p>Nicole White<br \/>\n3451 Sawmill Cr<br \/>\nVancouver, BC V5S 0H1<br \/>\nCanada<\/p>\n<p>July 18, 2022<\/p>\n<p>T-fal<br \/>\n36 Newmill Gate Unit #2<br \/>\nScarborough, ON M1V 0E2<br \/>\nCanada<\/p>\n<p><strong>Subject: Exchange of Faulty Toaster<\/strong><\/p>\n<p>Dear T-fal Representative,<\/p>\n<p>T-fal products have been a staple in my daily routine. As a customer for the past 4 years,\u00a0 I am well acquainted with the exceptional quality T-fal normally provides.<\/p>\n<p>On April 28th 2022, I purchased the TF684D50 4 slot toaster. For the past 3 months, this toaster has been working perfectly. However, now one of the toaster\u2019s levers no longer locks down, leaving half of the toaster unusable. As a result, making toast for my family takes twice the time. With the high cost that comes with this premium product, I expected higher quality and longevity.<\/p>\n<p>I am requesting the exchange of this faulty toaster for a brand-new toaster of the same model. My receipt from the original transaction for this product is included below.<\/p>\n<p>Thank you for your time and I expect a swift resolution regarding this issue.<\/p>\n<p>Thank you,<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-91731\" src=\"https:\/\/blogs.ubc.ca\/engl30198a2022s12\/files\/2022\/07\/Nicole_White_cocosign.png\" alt=\"\" width=\"148\" height=\"30\" \/><br \/>\nNicole White<\/p>\n<p>Enclosure: Order Receipt<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>The Bad News Letter<\/strong><\/span><\/p>\n<p>T-fal<br \/>\n36 Newmill Gate Unit #2<br \/>\nScarborough, ON M1V 0E2<br \/>\nCanada<\/p>\n<p>July 18, 2022<\/p>\n<p>Nicole White<br \/>\n3451 Sawmill Cr<br \/>\nVancouver, BC V5S 0H1<br \/>\nCanada<\/p>\n<p><strong>Subject: RE:\u00a0 Exchange of Faulty Product<\/strong><\/p>\n<p>Dear Nicole White,<\/p>\n<p>Thank you for contacting us regarding the defective TF684D50 toaster. We are truly sorry that our product has performed poorly, and appreciate you taking the time to share your concerns.<\/p>\n<p>The original model you purchased is no longer available. However, we are able to offer you the newest model, TF684D55, as a replacement. This new model provides new features, including wider toasting slots, defrosting functionality, and 8 heat settings. You will certainly find our newest model to be a suitable replacement for your original TF684D50 model.<\/p>\n<p>With complimentary priority shipping, this new product will be delivered to you within 3 business days.<\/p>\n<p>Thank you for your patience and understanding. If you have any further questions, please write or call us at 1-800-418-3325.<\/p>\n<p>Sincerely,<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-91736\" src=\"https:\/\/blogs.ubc.ca\/engl30198a2022s12\/files\/2022\/07\/Tommy_Atkins_cocosign.png\" alt=\"\" width=\"140\" height=\"29\" \/><br \/>\nTommy Atkins,<br \/>\nT-fal Customer Service<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The objective of this assignment was to choose an experience resulting in dissatisfaction and to write two letters based on it: a complaint letter from my perspective, and a bad news response letter from the company representative. For this assignment, &hellip; <a href=\"https:\/\/blogs.ubc.ca\/nicholewhite\/best-works\/complaint-business-letters\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":91363,"featured_media":0,"parent":117,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/pages\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/users\/91363"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":1,"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/pages\/228\/revisions"}],"predecessor-version":[{"id":229,"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/pages\/228\/revisions\/229"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/pages\/117"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/nicholewhite\/wp-json\/wp\/v2\/media?parent=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}