The Business Processing Association of the Philippines announced that the call center industry is expected to sustain its growth over the next year. A recent survey conducted by the GlobalEnglish Corp. illustrated that the Philippines is the leading country in terms of business English proficiency. BPAP and the Contact Center Association of the Philippines have created a partnership with academic institutions to offer students internships at BPO companies.
The growing popularity of call centers around the world demonstrates the increasing globalization in our society today. This concept of outsourcing creates more opportunities for transnational corporations to minimize their production and service costs. While globalization can be considered beneficial to participating countries due to the job creation it creates, it can also be seen as damaging to local businesses and fledgling companies.
“Telemarketing Call Center Services”. <http://telemarketingcallcenterservices.blogspot.ca/>
After reading Nicole’s post, and with my prior knowledge about call centres and globalization I do agree with her points but at the same time I do disagree with some. It is excellent to see globalization play a role in the development of countries that are still lagging behind such as the Philippines or India for example. These call centres are providing people there with jobs and with that the potential for an education as well. Even though, it is giving a positive to the Philippines at the same time, it is taking the jobs away from Canadians/Americans. At this economic downturn Canada and America could use as any many jobs as possible to get ourselves out of this slump. As selfish at it sounds it is a viable option.
The news from the Business Processing Association of the Philippines about the call center industry booming shows how strong business is here. And hey, it’s not just talk—the recent survey saying we’re tops in business English skills proves we’re a hot spot for outsourcing. Plus, teaming up with schools to give students internships in BPO companies? That’s smart thinking, helping to get young talent ready for the job market. But as call centers keep getting more popular, it’s a reminder of how our world’s getting smaller with globalization. Sure, it’s great for big companies looking to save money and grow, but it can be tough on local businesses just starting out. It’s all about finding that balance, making the most of globalization’s perks while making sure everyone gets a fair shot.