Sample Complaint Letter
DAZN (Perform Group)
Suite 3020, Floor 30, 28 Liberty Street
New York, NY, USA 10005
Date: September 13, 2021
Subject: Summer Billing Issue
Dear DAZN Support Team,
After utilizing DAZN’s one-month free trial in June 2021, I cancelled the account in nearly one month to avoid charges. Also, the streaming service I was provided with was dissatisfactory. In July and August 2021, DAZN was paid $21.40 each month, according to my credit card statements.
The terms and conditions of DAZN’s one-month free trial state that “no charges will be applied if the subscription is cancelled within 30 days of account registration”. Although my subscription was cancelled within the specified timeframe, I was still charged for two months worth of subscription. For these reasons, I would like a refund for both transactions, totalling $42.80.
The email linked to my account is: noahsaini@live.ca
Attached are screenshots of my credit card statements as evidence:
- July 2021 credit card e-statement
- August 2021 credit card e-statement
Thank you for your consideration.
Regards,
Noah Saini
Sample Bad News Letter
Noah Saini
EME4145 – 1137 Alumni Ave
Kelowna, BC Canada V1V 1V7
Date: September 14, 2021
Subject: RE: Summer Billing Issue
Dear Mr. Saini,
Firstly, thank you for reaching out to our customer support. We are very sorry for the inconvenience that we have caused. During the summer months, we had billing issues that included preventing the cancellation of subscriptions.
DAZN is Canada’s ultimate source for sporting content and we value our customers dearly. DAZN’s free trial is one month in duration and starts as soon as the account is opened. However, the specified account was created 38 days before the trial ended, and does not warrant a full refund. We understand your concern can provide a refund for the subscription charge in August.
We want to thank you for choosing DAZN and sincerely hope to see you back soon. Please do not hesitate to contact us if you have any questions.
Sincerely,
Jimmy Butler
Customer Support Advisor, DAZN