http://search.proquest.com.ezproxy.library.ubc.ca/docview/387272359?accountid=14656

There are more and more people returning good to the sellers these day. The article shows that 5 to 30 percent of sale are eaten up by retuning good. Returning good will destroy the relationship between sellers and customers, and the cost to manage return goods are expensive. However, extend the deadline of refund will encourage customer to come back and buy more good. It can also improve the quality of the goods according to the feedback of customers.

In my opinion, company should not introduce the refund policy that allow customer returning good after so many days. Most of the customers are very excited to get a new product, so they don’t want to refund unless the quality is too poor to be used.  Having a refund experience is not so happy. It is disappointed to both buyers and sellers. Therefore, if there is quality problem, costumers will find out before buying this product or after using the product for a few days. It won’t take so long for buyers to find out the problem and have a refund. There is some buyers, however, taking advantage of the returning policy to use this product for some special occasion then return the good to suppliers. It is like the customers rent the product for a few days then return it back without paying a cent. This is so unfair to the sellers and the sellers become the victim.

In conclusion, there is not necessary to extend the deadline of refunding and it will cause more loss to the company.