Work and Volunteer Highlights
Work Highlight
My most memorable work experience is CGV movie theater part time job.
At this time, I could feel that service industry is very attractive and important area.
During this period, I sold tickets to customers, and assisted customers with their various questions and needs.
Also I assisted in maintaining the neat appearance of the theatre.
It was very good experience for me because I could learn about customer service skills, such as how deal with problems for customers and developed , how to make them smile, and how to know about meaning of customer’s facial expression.
I also learned how overcome situation when customers very angry for us.
Now I know special skills that keep smile in front of customers always, clam in any situations, and how to recover my fault.
And I think, in this period, the most profitable thing for me was that I found my aptitude in customer service.
During I worked in this period, I often got praised from my managers and customers, and I could enjoy my job.
I felt that I could quickly adaptation customer service and have confidence about service.
This period make me think about my future career, and it will affect my future career still.
November 2010 – January 2011
CGV Movie Theater (Seoul, Korea)
Customer Service Representative
Club highlight
I have unforgettable experience about presentation club that I participated in my university.
It made me find for my attitude and confidence in front of many people.
I could learn to express my thoughts clearly and with confidence.
This presentation club was, on a weekly basis, prepared and delivered a speech to the club members and audiences.
After the presentation, they appraise us as write down their opinion about speaker’s good point or bad point according to objective items.
It was very helpful for club members because we can fix our wrong style of presentation based on audiences appraises.
These feedbacks stimulated me always and I tried more to get a good appraises.
Also, presentation club was always filming and recording all member’s presentations.
After the recording, we can watch our presentation again in each other home, and we can fix ourselves based on our video.
Plus, I can get opportunities to participate in diverse presentation contests as host or participant.
–[Video File] Presentation Contest Video 2011–
This video is my presentation video when I participated in Presentation Contest at my university.
At this time, I could get more confidence about my presentation because I received award that most popular presentation from audiences.
I cannot forget this moment when I was received about 100 people’ clapping.
I also found about the fact that I can enjoy speech in front of people and have talent about persuasive presentation.
Now, I have confidence when I speech for many people and I know which presentation style is better for make audiences concentrate.
I want to maintain and imporve these skills with presentation club members constantly.
September 2011– Present
Presentation Club (Seoul, Korea)
Club Member