Zappos – one of the many firms that was brilliantly showcased in the Comm 101 Class of my first semester at the Sauder School of Business. The company’s extreme generosity, exertion of ethical behavior and remarkably unique business scheme truly piqued my attention. I was thrilled when I noted Nikki Abbott had conducted further research on Zappos. She enlightens her blog post with accurate relevancy to Organizational Behaviour (Comm 292) through elaboration of ethics and positive organizational scholarship.

As noted in Comm 101, Zappos is composed of a very diverse workforce. With a dominating group of women (60.65%) and outstanding percentage of minority groups (37.27%), it is evident that the company truly acknowledges the importance of equity. As Nikki mentions, Zappos discards prehistoric mentalities and biases of gender and racial discrimination. I applaud the corporation as it differs itself immensely from others, such as Microsoft, who was sued for gender discrimination in 2015.

Positive organizational scholarship is the greater concept in Organizational Behaviour that puts emphasis on the positive outcomes, systems and goals of a firm and its employees. Zappos is known to treat their employees with utmost respect and attempts to satisfy any and all needs of their workers. The company wants all employees to be in full control of their undertakings, as quoted by NPR in Abbott’s blog, “no one and everyone is the boss”. This lack of supremacy and hierarchy allows for a positive, interconnected workplace environment that is enjoyable for everyone.

Through embracing twenty-first century norms of equity and positive organizational behavior, Zappos is a role-model company that all firms should take note of.

Word Count: 267

References