Digital marketing pills from the Seattle Grace Hospital.

Tonight one of the most popular and awarded TV shows of the last decade, namely Grey’s Anatomy, will return to the screen with the premiere of its 11th season. The medical drama went on air for the first time in 2005 and since that day its fan base has been unrelentingly growing. How can TV series keep having success and survive through the years? If you are a passionate watcher, the answer will be displaying clearly in your mind: they create ADDICTION. But it is not only thanks to fascinating and surprising plots that a show manages to grip its fans, though. Moreover, nowadays the competition in the TV industry is continuously increasing, with content supply becoming everyday wider and more customized, thus retaining a good audience through time is more and more hard for a TV show. Producers cannot just rely on the fan’s interest in the complicated love stories of the main characters, so a key role is played by the capability of creating a constant fan base engagement. The flame of people’s interest should be continuously stoked up, especially during the long periods of waiting for the next season to come. The Seattle Grace surgeons’ show certainly succeeded in doing it. How? Easy, heavily leveraging on the web marketing of course.

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Therefore, which better example than Grey’s Anatomy to illustrate all the requirements that a TV series needs to meet in order to implement a successful digital marketing campaign? These are the main strengths of its e-marketing promotion:

Grey’s Anatomy Facebook page trying to involve fans

1)      Develop an interactive Facebook page
Grey’s Anatomy Facebook page (http://https://www.facebook.com/GreysAnatomy?fref=ts), with more than 22.550.000 likes to this day, is regularly updated with posts, news and pictures. They try to keep the fan base interactive posting show-related questions and asking users to express their opinions regarding characters or actors.

 

2)      Create buzz through sneak peeks and leaks

Sometimes the information comes from official channels, sometimes from unofficial ones. What does really matter is the capability to reveal something, but without exceeding: it’s important to find the proper balance in order to turn on a discussion and increase the excitement in the fan base, without saying too much and spoil their curiosity.

Shonda Rhimes releases a video about the Season 11

3)      Rumors from the producers
The role of the producer, Shonda Rhymes, and her team has always been vital for Grey’s Anatomy. She often uses Twitter as a mean to reveal some details about the upcoming events or to express her point of view on the plot, but she also shares videos or interviews through the net. This makes people feel a deeper connection with the show.

 

Actors sharing pictures from the backstage on Instagram

4)      Active participation of the cast
The stars working in the drama are essential for web-marketing: they should interact with their fans as much as they can, post show-related pictures with official or new hashtags on Instagram, promote the new seasons on their official web pages or profiles, share pictures with other members of the cast, especially during the shooting of new episodes. People love to see that their favorite actors are genuinely involved in the tv series and to peek what happens in the backstage.

5)      Creation of a distinctive way of saying.
One of the most successful operations implemented by the Grey’s Anatomy team has been the one of creating some signature sentences (like the use of “Mc” in front of doctor’s nicknames or the sentence “you are my person”). Even though these ways of saying are not really used very frequently in the episodes, they have become part of the American common language thanks to an intense promotion carried on through digital channels.

Basically, the whole game is oriented to create communities and keep the audience always actively engaged. A great season finale is nothing if people don’t keep talking about it, wondering what will actually happen in the future of their beloved characters, as well as a new season cannot start at its top if not introduced by a proper countdown.

And now everybody… run to put your popcorn in the microwave and place yourfavorite armchairin front of theTV, Meredith Grey and all the other Seattle Grace surgeons are coming back tonight.

 

Sources:

http://www.threegirlsmedia.com/2014/02/28/greys-anatomy-social-media-tips-seattle-grace/

http://www.thepulsenetwork.com/content-marketing-post/how-tv-networks-use-content-marketing-to-promote-their-shows-year-round/

1 thought on “Digital marketing pills from the Seattle Grace Hospital.

  1. Mathilde Taylor

    Thank you for this vital blog post. As you point out, the experiences that comprise the customer’s journey are more important than ever in the new hyper-connected world enabled by social media. Brands can now use insights from social datasets to fuel their decisions to improve the customer experience, help define content type and channel, and surface opportunities to remove barriers in the path to purchase – don’t you think it’s a great time to be in marketing?

    Reply

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