COMM 296 Ethics in Marketing: Inflated MPG Numbers

Hyundai and Kia, two emerging automakers, were accused of inflating their MPG (miles per gallon) numbers to attract potential buyers

Hyundai motor group has become a well known name in the past few years thanks to a new, stylish line of economical vehicles that are priced very competitively. Many buyers cite the impressive MPG claims by Hyundai vehicles as one of the primary reasons they purchased vehicles from the Korean car manufacturer.

In late 2012 however, owners of 2013 Hyundai and Kia models complained that they weren’t getting the numbers they were promised. The environmental Protection Agency (EPA) took notice of this and immediately started an audit to investigate the situation. Their investigation revealed that the majority of Hyundai and Kia models had inflated MPG ratings. The EPA ensured that the automakers correct their rating immediately, and some cars went down as much as 6 MPG in fuel economy ratings.

This was a major blunder for Hyundai Motors. Fuel economy is a major factor for most buyers when choosing a vehicle, so for Hyundai to adjust these numbers in their favour was an unethical marketing ploy. Since EPA only audits about 15% of vehicles, consumers should still be concerned with the validity of MPG ratings. The mistake proves to be a costly one, as Hyundai and Kia owners will receive a card based on the kilometers driven and price of gasoline, with an additional 15% added. The scandal is sure to affect future sales too, as consumers will be reluctant to trust Hyundai and Kia. The automakers’ brand promise will now be questioned for the near future. What was once known as an up-and-coming automaker will now have to adjust their marketing strategy to help solidify its brand image.

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Just How Often Are Car MPG Claims Inflated?