I chose to respond to Lara Galinsky blog post on social entrepreneurship because I was fascinated that laura, somone who works for an organization that promotes social entrepreneurship, says ‘it’ alone cannot change the world.

She talks about  a young, energetic freshman at NYU (Ripa) who approached her and said “I want to be a social entrepreneur.”Working in this field she’d never heard of social entrepreneurship referred to as an occupation.

She expresses that “Most members of this generation will not be social entrepreneurs. But if we can channel their altruistic energy and give them the tools, methodologies they will be change makers.” She expresses that this generation can make meaningful contributions to the world not by founding organizations but by bringing their best selves  “heart and head” to their work.

I disagree with Galinsky, as I believe social entrepreneurship requires more than just ones best self, heart, and head, and therefore those who are passionate about their cause and capable of working hard, can be successful in this field. It may not be defined as a ‘profession’ per say, but that’s because it is a fairly new concept, that needs consolidating.  I don’t see why it wouldn’t be possible for people in this generation to sell a product or service (operated through non-profit) with the dual purpose of generating income and creating a social, environmental or culture change.

One of the most entertaining classes thus far has been the one with the ”Dell angry customer” video. It made me contemplate whether outsourcing in general was a good idea, and in turn got me thinking about both the pros and cons.

In regards to the Dell video the pros are: it’s cheaper, it’s beneficial to the people in India as they are getting higher salaries than they would if they worked for local calling services, and one would get a higher educated and more qualified person doing the same job, from India than from the U.S.

One major con  (as illustrated in the video) is that perhaps the workers in India aren’t familiar with American culture, and therefore it’s harder to give advice and relate. The concept of customer service proves to be quite stressful and frustrating for both the customer and the worker. In the video the American citizen was fuming at a local worker, just imagine if it was an Indian one perhaps with a thick accent that the American couldn’t understand, how angry would he be then?

Although this is an issue, it is important  for humans to be patient and recognize the benefits of outsourcing to those without a job.