The research process was difficult at first because I wasn’t able to find sources that provided the correct perspective that I wanted my report to focus on. The sources that I found were abundant with information luckily; something I have found to be very rare when searching for specific information. I think that what helped me find this information was because I am actually very interested in NPS and determining the future landscape of the customer service industry. Completing my primary research was the most fun. I learned that customers were much more inclined to compete a walk out interview and give survey data if they had a positive experience.

Richard Bryant ENGL 301 3.1 Writing with You Attitude

The practice that I have received when writing with the ‘right attitude’ in my assignments is what I value the most in this entire course. I see the direct application of this technique in everyday writing, everywhere. Organizing my formal report draft was very challenging and rewarding; I definitely had to break down barriers on how I usually construct research reports.

Learning to write with the right attitude and audience in mind, was the most interesting part of unit three. Inherently I speak very formally and I had to learn to use a more informal tone in certain situations. This stood out to me because I am able to use these lessons immediately in my professional career in contacting different professionals and writing business emails. I have competed surveys in the past, although I learned the most from my formal report because the survey questions were designed with the end result in mind which is something that is completely new to me. Finding the proper visuals was easy, I would never have thought to include graphics before I had learned that it is more appropriate to do so for my intended audience. I’ve learned how to effectively structure my report, despite the report having many sections that need extremely clear headings and content. In lesson 3:1 I learned to initiate my search for a job posting by basing my application package on a job posting. I can’t wait to complete my application package because it will help me find internships that I am applying for currently.

Writing my peer review for Eric Hsu was my second most rewarding lesson from this course. I believe that the peer review assignments and peer review process have really solidified the lessons in this course because you actually get to look out for all of the important aspects of the assignment and try and find them in your partner’s work. This truly helps me understand why I am completing these assignments and I can more effectively prevent these mistakes in my own work in the future.

Thank you for taking the time to examine my reflection on unit three, you can contact me at Rickbryant.ls@outlook.com with any questions.

Richard Bryant, ENGL 301 Technical Writing