The purpose of these letters was to compose two letters. First letter was a complaint letter followed by a response letter to the said complaint by taking on the role of the employee who is responsible for this task. The assignment included a guideline to follow to compose a letter using proper formatting for writing formal letters. Having experience in writing online letters such as emails, this assignment helped me enhance my writing skills and refresh my memory of composing a letter.
Link to Complaint letter:
Link to Response Letter: