When Whole Foods Market opened its new 59,000-square-foot store in New York City’s Columbus Circle, eager shoppers were literally lined up around the block waiting to get in. The customer loyalty of Whole Foods is quite alarming. However, it is also apparent to see why Whole Foods has the possession of passionate customers if we look at the the relationship between the employees and Whole Foods, which can be also called as employee loyalty.
It is widely accepted by the leaders of Whole Foods that the satisfied employees have the best performance which has the direct relationship with company growth. The Whole Foods team members have a fair amount of control over their store stocks. In addition, the democratic discipline of compensation also diminishes the dissatisfaction of the employees. Top executives earn no more than 14 times the average pay of team members in the retail stores. The company has instituted a policy of showing appreciation for colleagues, which promotes the healthy relationship between employees as well as trust. Plus other practices Whole Foods company takes, the employees all share the value of the company which is that not only serving organic food, but also caring our community and environment.
The satisfaction of employees highly guarantees the performance of the whole team, which will eventually maintain the customer loyalty.