In response to Danbe Kim’s blog on Zappos’s driven workforce, I completely agree with her that a motivated workforce, which according to me is the most important factor of production, is a key to success for any business, especially in the service sector.

In my opinion, the way in which Zappos has become one of the most popular online shoe stores in North America is through their unusual HR policies.For example, as Danbe stated, paying the worker to quit the job. Moreover, Zappos’ point of difference like 365 days return policy and no time limit on customer calls, is what really makes them stand out as compared to other online shoe stores.

But what really makes Zappos successful is that the business ethic in Zappos goes beyond the norms of any other large firm and ensures that each and every worker has a sense of belonging and a sense of importance.

I cannot think how this kind of business foundation could ever fail, since I can relate Zappos to another huge industry in India, the Tata Group. The Tata group also concentrates intensively on training it’s workers to cater to the patrons. They ensure that before making the customers happy, their workers are happy and well trained.

Hence, in conclusion, seeing the success of Zappos and the Tata group, shows how they are doing something right, which other firms in the service sector must take a note from.

Danbe Kim’s blog post: https://connect.ubc.ca/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_45358_1%26url%3D

Article link: http://www.newyorker.com/magazine/2009/09/14/happy-feet