Last week there has been system outage for Research in Motion, Canadian company known for blackberry and PlayBook. Blackberry users had trouble getting and sending messages, and its famous messenger, BBM, did not work. Because of its security and ability to communicate, Blackberry had significant market share among businessmen and companies. Now that it was experienced system failure, for couple of months, a lot of customers will switch to either Android or I-Phone.
However, even though most critics think there is no positive side, I think a little bit different. Experience huge system failure lets RIM recognizes fault in its system and eventually improving them. Also, even though the majority of opinions out there are negative, it was a great opportunity to tell public about the system. People would like to know about what exactly happened and as they research, they will learn about how RIM’s system is different from any other smart phones operating system.
If RIM could improve its operating system better, better here I mean not copying OS from Android or Apple but maintaining its uniqueness and improving its backup system, it has chance to redeem its reputation as one of the leaders in smart phone market.