Walmart is keeping their eyes on Amazon as Amazon launches an online grocery service, following the footsteps of Walmart. Amazon’s entrance has created an even greater competition in the already crowded market. Commenting on my fellow classmate, Brandon Kothe’s post, I disagree with his perspective that Amazon has the greater advantage than Walmart in this business.
In my opinion, Peapod could potentially be these giant retails’ greatest competitor. Peapod is an Illinois-based online grocer that had been doing business with the residents of Midwest and East Coast of the United States for over 20 years.
Considering that Peapod began in 1989, the company has already gained regular customers and established firm relationships. As a result, due to past purchases and out of loyalty, I believe that customers prefer to remain with the service they are familiar with and trust. More importantly, Peapod has more experiences to understand the ups and downs of the business as an online grocer and has already found success on mobile since 30% of Peapod’s orders come from their efficient mobile app. While Walmart and Amazon are just starting to see how tricky an online grocery business can be, Peapod has already figured it all out.
Photo Source: http://i4.peapod.com/c/VG/VGH7T.jpg
http://www.appscout.com/images/PeapodMobile_DetailsDelivery.jpg
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