Mercedes and their Smart Cars, or the B-list.

A while back, we had an in-class discussion about whether Mercedes Benz was tarnishing its brand image by releasing a lower end model. My group member , Alice, whom I recently found out drives the same car as me (great taste!), seems to share the same opinion as I do, on the Benz matter as well. To quote her post,

“It’s the fact that Mercedes is now everywhere on the road that really turns me off.”

Couldn’t agree more. With the amount of Mercedes’ out on the streets now, it feels like they’re beginning to decline in their product life cycle. They’re starting to spit out anything they can (there’s now 14 different classes), and it’s getting repetitive. I mean, it’s not like they’re selling model after model of SLR McLarens. I’ve only seen 2 SLR’s over the past few years, and I see about 2 B-classes every 10 minutes driving in Vancouver and Richmond. I don’t find it prestigious nor perceive it to have a high value when I see it everywhere, every time. Nothing new.

Mercedes prides itself on luxury, and new technology. Neither of which I see any more. Unless I look at this:

but it’s not a Benz.  It’s the Hyundai Genesis, base cost of $40,000, is just $10,000 more than the B-class. The highest end of Hyundai vs. the Lowest end of Mercedes, A sports car vs. an “all around car”.

It’s just a matter of time that Hyundai will increase it’s perceived value, as long as it sticks true to its brand name and image – “Affordable New Cars”.

Like we’ve learned from the beginning, “your brand comes from the promises you keep”.

Mercedes may have then proceeded with “promises are meant to be broken”. Bold. Very bold, but not that smart. So much for Smart Cars..

Has BMO gone too far off the road?

My MasterCard statement came in the mail today, and after the usual glance of wondering when I had time to rack up the charges, I was about to toss it aside until the second page of my statement caught my eye:

I trust my MasterCard with BMO, and if I wasn’t a loyal TD customer, I’d trust BMO to do my banking as well. But my car? Roadside assistance seems like a brand extension that’s gone further off the road than a flat tire could take me.

But to give it a fair chance, I decided to dig into the details. Currently a BCAA member, I decided to compare the two to see if I was missing out. I compiled a side-by-side comparison of the two basic packages:

The two basic packages offer almost identical services. 4 calls per year, BMO offers 10km maximum of towing, while BCAA offers 5km free or to the closest garage. The only difference? Pricing. The objective of BMO’s pricing is heavily sales orientated. They offer a low price of $69 per year (compared to BCAA’s $87.25) in order attract customers and increase sales. This is an excellent example of strategic penetration planning – trying to establish a solid customer base in order to sustain long-term market share.

On the contrary,  BCAA is able to focus on profit orientation. Because of its already established brand reputation, it can focus on prestige pricing and offering products at higher prices as a reflection of their higher value.

It’s a little to early to tell if BMO will be successful. However, was this diversification the right step? Or should their brand extension have led to a different path?

On that note, my friend Kevin has an entertaining entry on brand extension fails to keep your mind rolling.