Comment On An Outside Blog:

Is Your Client Follow Up Professional Or Painful?

The blog Is Your Client Follow Up Professional Or Painful interests me at first sight. This blog describes a situation most of us have come across. In our daily life, we will receive some cold calls which are hassling. This does not indicate that the cold calls are unnecessary but the clients who are following up have done something inappropriate. Once they do wrong in following up on cold calls, they lose some potential customers.

In my view, cold call is a significant part in customer service and it is an essential way for a company to know more about their value proposition. Through cold calls, companies are able to know more details on consumers’ gains and pains. With cold calls, they can know how their products are working. In order to become good gain creators and pain relievers, I think a company is supposed to do really well in cold calls. Concluding the methods shown in the blog, I think the essential of making a successful cold call is to think on the consumers’ dimension. Thinking on the consumers’ dimension includes calling customers in a suitable time, being efficient on the phone call and make a call that is useful, etc. Only in this way can companies absolutely help customers to solve problems. And solving problems as well as creating values for customers are two of the major jobs for value proposition. I trust that a lot of companies are supposed to focus more on cold calls so as to serve customers better and generate more profit.