Do you ever feel like you are being decanted by your favorite phone companies? The two big players in cell phone manufacturing, Apple and Samsung, have both been under fire recently about their questionable business ethics. The two have been dueling over the iPhone 7 and the Galaxy Note 7.
One of the top phone companies – Samsung – is undergoing great loss due to the malfunctioning of its latest phone, the Samsung Galaxy Note 7. This phone was first recalled due to reports of the batteries catching on fire. Then there was a second recall, which was also not successful because lithium-ion batteries were still catching fire and Samsung couldn’t figure out what was wrong. I believe it was unethical of Samsung to have released the Galaxy note 7 without proper testing. They might have released it simply because they were expecting competition from Apple’s iPhone 7 but less safety measures were taken for the people using Samsung’s products. Many people’s lives were also at risk, which is not a good sign for the company to advance its products in the future.
http://www.andymator.co.uk/2016/02/battle-of-smartphones-apple-vs-samsung/
On the other hand, Apple is becoming a trap for the public as people are always wanting to update to the newest version. Even though there is no significant change in the newer version, people still buy it due to brand loyalty. This leads to a cycle, which is what they feed off . They used to prosper because of their differentiation – like they have unique products and their own iOS software. However, now they rarely design something new, yet only updates on the same product. As pointed out by my peer Megan Dhaliwal, Apple is becoming dangerous and harmful, which is leading to a growth of great amount of e-waste. Apple has stated itself that their product won’t last for more than three years. If they’ve admitted that their product will soon be trash, why do we continue to support them?
The people who run these companies appear to be negotiating their ethics and focusing more on making money. Lots of iPhone and Samsung users no longer trust these companies. What will they do now to gain back their customers’ loyalty?
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Works Cited:
- @globeandmail. “Your New IPhone Will Soon Be Trash, and That’s the Point.” The Globe and Mail. Special to The Globe and Mail, 08 Sept. 2016. Web. 16 Oct. 2016.
2. “Megan Dhaliwal’s Blog | Just Another UBC Blogs Site.” Megan Dhaliwals Blog. N.p., n.d. Web. 16 Oct. 2016.
3. “‘Safe’ Samsung Galaxy Note 7 Batteries Are Still Exploding.” LiveScience. TechMedia Network, n.d. Web. 16 Oct. 2016.