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Netflix’s Successful Year

“Our huge subscriber growth, fueled by the excitement of watching instantly, impressed even us,” said CEO Reed Hastings and CFO David Wells (News – Alert) of the streaming video and online DVD rental company Netflix .

The company ended out 2010 by surpassing 20 million subscribers (it signed up net 3 million new customers during the final quarter), and achieving a share price of $0.87. During the fourth quarter, Netflix brought in $596 million in revenue, and had net income of $47 million.

One important key to Netflix’s success is that the company captured the shifting of consumer behaviour affected by the change of social trends. Technological advances have greatly influenced the society in the past few decades: huge commercial success of Apple, Facebook and Twitter, etc. We have entered the generation of internet. In addition, we live in the time-poor society. People are busier and more stressed now. They are less willing to drive all the way to a movie theatre, lining up for tickets, and wasting time for waiting the movie. Netflix sensed this change and  viewed digital streaming as a viable substitute for its movie-by-mail business model, it launched “Watch Instantly,” which let people with high-speed internet connections view movies on demand.

Even though, there are movie studios complained that Netflix is harming the industry, In 2011, some of them will notice the necessity of  inking deals with the company. Content providers will look to pay premiums for prominent placement. Other advertisers will seek ways to get in front of Netflix’s audience. Here comes another successful year for Netflix.

links:

http://adage.com/digitalalist10/article?article_id=142199

http://iptv.tmcnet.com/topics/iptv/articles/138664-netflix-celebrates-successful-4q-2010.htm

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My Choice: Starbucks

Starbucks has been my favourite cafe, since I had my first Cinnamon Dolce Latte, 5 years ago.

Why did I choose it at the first place? I think Starbucks did a terrific job in determining its market mix:

Product: offers various of drinks, and you can even make your own flavour

also sells CDs, MUGs etc.

Price: affordable

Place: plenty of locations- sometimes you can even find 2 Starbucks cafe located on the same block

I love the interior design of most Starbucks cafe. I like the warm and cosy feeling. Holding a cup of hot latte and chatting with BFFs. It’s very enjoyable!

Promotion: Flipping through magazines, you can always see celebrities holding Starbucks in the photo. Great way of promoting the products. And it’s FREE!

Hence, I always choose Starbucks regardless of how yummy Blenz’ Latte might be, how convenient Tim Hortons is. I considered myself as one of the Starbucks’ loyal customers.

Company uses many strategies to maintain its sustainable competitive advantages such as: Customer, operational, product and locational excellence. Many firms focus their strategy on retaining their loyal customers. In my point of view, Starbucks did a great job in this criteria.

Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Marketers achieve customer loyalty by creating an emotional attachment through loyalty programs. In this case, Starbucks distributes “starbucks card” to customers.

personalized starbucks card

With the card, you’ll earn 1 Star every time you pay with your Card. And as you collect Stars, you move up to bigger benefits, for instance, free beverage on your birthday.

Free Customization Free Refills Free Whole Bean Coffee with Purchase

Also, you are welcomed to customize your own card. This service makes me feel like I am someone special. It feels Great!

Anyway,

i feel like this should be starbucks motto…….. “p !!!!!!!


Links:
https://www.vista.ubc.ca/webct/urw/lc5116011.tp0/cobaltMainFrame.dowebct
http://www.wisegeek.com/what-is-customer-loyalty.htm
Sources of images:
http://www.budgetsaresexy.com/2008/04/starbucks-just-got-sexier/
https://www.starbucks.com/shop/card
http://latenightdreaming.tumblr.com/post/977620131/i-feel-like-this-should-be-starbucks-motto-p http://www.geocities.jp/city_mugs/index/top_index_eng.html
http://www.google.ca/imgres?imgurl=http://images.teamsugar.com/files/users/1/12981/40_2007/starbucks-stars_0.preview.jpg&imgrefurl=http://www.fitsugar.com/Starbucks-Star-Breakdown-678643&usg=__bnKuFWCpPypKCiHId2hLPcXNL6U=&h=550&w=449&sz=111&hl=en&start=0&zoom=1&tbnid
=B7iuuaHEtHy9uM:&tbnh=110&tbnw=106&ei=C6o3TdqXGILEsAOgnLGYAw&prev
=/images%3Fq%3Dstarbucks%2Bcelebrities%26um%3D1%26hl%3Den%26client%3Dsafari%26rls%3Den%26
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=298&hovw=243&tx=92&ty=163&oei=DKo3TcS9Ho7SsAO2wsyDAw&esq=1&page=1&ndsp=25&ved=1t:429,r:15,s:0


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