{"id":508,"date":"2024-09-10T14:37:08","date_gmt":"2024-09-10T21:37:08","guid":{"rendered":"https:\/\/blogs.ubc.ca\/swkx\/?page_id=508"},"modified":"2025-04-11T12:49:37","modified_gmt":"2025-04-11T19:49:37","slug":"episode-7","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/swkx\/episodes\/episode-7\/","title":{"rendered":"Episode 7"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"font-size:35px;font-style:normal;font-weight:400\">Developing, Implementing and Evaluating the BC Settlement Collaborative Case Management Service Model with Adrienne Bale and Dr. Miu Chung Yan<\/h3>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\"><strong><em>\u2026<\/em>reciprocity and it\u2019s got to be reciprocal when we\u2019re talking about knowledge mobilization<em>\u2026<\/em>How are we closing that loop and how are honouring what we are getting from clients\u2026and how are we sharing that back with them and honouring their lived experience in the research?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Adrienne Bale<\/em><\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"547\" src=\"http:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-1024x547.png\" alt=\"\" class=\"wp-image-1055 size-full\" srcset=\"https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-1024x547.png 1024w, https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-300x160.png 300w, https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-768x410.png 768w, https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-1200x641.png 1200w, https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC.png 1372w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<script async defer onload=\"redcircleIframe();\" src=\"https:\/\/api.podcache.net\/embedded-player\/sh\/f2ac19c9-a769-4adb-91fb-ad7b67558f1f\/ep\/42c1adae-2549-42aa-b669-6e3f938f9de7\"><\/script>\n    <div class=\"redcirclePlayer-42c1adae-2549-42aa-b669-6e3f938f9de7\"><\/div>\n    <style>\n    .redcircle-link:link {\n        color: #ea404d;\n        text-decoration: none;\n    }\n    .redcircle-link:hover {\n        color: #ea404d;\n    }\n    .redcircle-link:active {\n        color: #ea404d;\n    }\n    .redcircle-link:visited {\n        color: #ea404d;\n    }\n<\/style>\n<p style=\"margin-top:3px;margin-left:11px;font-family: sans-serif;font-size: 10px; color: gray;\">Powered by <a class=\"redcircle-link\" href=\"https:\/\/redcircle.com?utm_source=rc_embedded_player&#038;utm_medium=web&#038;utm_campaign=embedded_v1\">RedCircle<\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-accent-background-color has-background wp-element-button\" href=\"https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/03\/MOSAIC-UBC_Transcript.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">TRANSCRIPT<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-accent-background-color has-background wp-element-button\" href=\"https:\/\/open.spotify.com\/episode\/34AQePt8hXY4u7yFavEQCS?si=Y-_8Xd3hQOao-GjMU_PIVA\" target=\"_blank\" rel=\"noreferrer noopener\">SPOTIFY<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-accent-background-color has-background wp-element-button\" href=\"https:\/\/podcasts.apple.com\/ca\/podcast\/developing-implementing-and-evaluating-the-bc\/id1778292903?i=1000697476345\" target=\"_blank\" rel=\"noreferrer noopener\">APPLE PODCASTS<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:63%\">\n<h4 class=\"wp-block-heading\">About the Episode<\/h4>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Funded by Immigration, Refugee, Citizenship Canada, the Innovative BC Settlement Case Management Service Model Project (Project) aimed to develop an evidence and outcome-based Settlement Case Management Model. The overarching goal of this project is to support new members of Canadian society to fully participate and contribute to society in a meaningful way. The Project enhances approaches and tools of Settlement Case Management Model to maximize settlement and integration outcomes of vulnerable newcomers, namely Government Assisted Refugees (GARs), Privately Sponsored Refugees (PSRs) and Newcomers with complex and multiple barriers. Led by MOSAIC, nine settlement service organizations (SSOs) and a research team from the University of British Columbia collaboratively conducted a baseline study of existing case management service, developed, implemented and tested a new model, namely the Collaborative Case Management Service Model over a 2-year period. This podcast highlights this collaborative work.<br><br><strong>Timestamps<\/strong><br>1:27 \u2013 Get to Know: Adrienne Bale<br>2:33 \u2013 Get to Know: Dr. Miu Chung Yan<br>2:58 \u2013 Get to Know: Dr. Barbara Lee<br>3:19 \u2013 The Innovative BC Settlement Case Management Service Model (SDI)<br>4:46 \u2013 The Importance of Role Clarification in Policy and Program Development, Implementation and Evaluation<br>7:16 \u2013 Case Management in a Settlement Context<br>9:43 \u2013 Relationships as the Core Element of Partnerships<br>11:56 \u2013 How the BC Alliance for Case Management Facilitates Knowledge Mobilization in the SDI Project<br>14:15 \u2013 Reflections from the Research: Considering the Experiences of Front-Line Workers, Immigrants and Refugees in Data Collection<br>19:00 \u2013 Communication and Relationship-Building<br>20:40 \u2013 Future Steps for the Project in Academia and Practice<br>24:15 \u2013 Relationship-Building with Community Organizations<br><br><strong>Mentioned in the Episode<\/strong><br>Partner: <a href=\"https:\/\/mosaicbc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">MOSAIC<\/a><br>Partner: <a href=\"https:\/\/mosaicbc.org\/the-alliance-for-bc-settlement-case-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alliance for BC Settlement Case Management<\/a><br>SDI Project Reports and Resources:<br>&#8212; <a href=\"https:\/\/www.canada.ca\/en\/immigration-refugees-citizenship\/corporate\/partners-service-providers\/funding\/case-management-framework.html\" target=\"_blank\" rel=\"noreferrer noopener\">Case Management Framework<\/a><br>&#8212; <a href=\"https:\/\/open.library.ubc.ca\/media\/stream\/pdf\/52383\/1.0435274\/5\" target=\"_blank\" rel=\"noreferrer noopener\">The BC Settlement Collaborative Case Management Service Model: Baseline Report<\/a><br>&#8212; <a href=\"https:\/\/open.library.ubc.ca\/media\/stream\/pdf\/52383\/1.0445455\/5\" target=\"_blank\" rel=\"noreferrer noopener\">The BC Settlement Collaborative Case Management Service Model: Final Report<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"403\" height=\"141\" src=\"https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/02\/CC-by-nc-nd.png\" alt=\"\" class=\"wp-image-970\" style=\"width:154px;height:auto\" srcset=\"https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/02\/CC-by-nc-nd.png 403w, https:\/\/blogs.ubc.ca\/swkx\/files\/2025\/02\/CC-by-nc-nd-300x105.png 300w\" sizes=\"auto, (max-width: 403px) 100vw, 403px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:37%\">\n<h4 class=\"wp-block-heading\">Our Guests<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\"><strong>Adrienne Bale<\/strong> is the Senior Manager, Settlement and Integration Program, at <a href=\"https:\/\/mosaicbc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">MOSAIC<\/a>. She is an EDI focused leader with over 7 years managing diverse portfolios \u2013 proven in operational excellence, budget and contract management, conflict resolution, strategic planning, building and leading successful staff and volunteer teams. Adrienne is committed to continued learning of decolonization, anti-racism and anti-oppressive practices and the intersection in the settlement sector.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\"><strong><a href=\"https:\/\/socialwork.ubc.ca\/profile\/barbara-lee\/\">Dr. Barbara Lee<\/a><\/strong> is an Assistant Professor in the School of Social Work, Director of the\u00a0<a href=\"http:\/\/www.csscf.ok.ubc.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Centre for the Study of Services to Children and Families<\/a>, and\u00a0<a href=\"https:\/\/kx.ubc.ca\/ubc-kxm-scholars\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Exchange and Mobilization Scholar at the University of British Columbia<\/a>. Barbara\u2019s research is centred on community-engaged research, program evaluation, administrative data, survey designs, and mixed methods approaches to examine social service processes and outcomes, and to promote evidence-informed practices with children, youth, and families.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\"><strong><a href=\"https:\/\/socialwork.ubc.ca\/profile\/miu-chung-yan\/\">Dr. Miu Chung Yan<\/a><\/strong> is a Professor at UBC School of Social Work. His sojourner\u2019s experience has influenced his major research interests covering settlement and integration of immigrants and refugees, critical cross-cultural and antiracist practice, internal dynamics in Chinese community, place-based community development and policy, globalization and social development, and North-South social work knowledge transfer. He works closely with local immigrant and refugee serving agencies and neighbourhood houses to generate new knowledge to improve policies, services and practice in serving newcomers to Canada.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Developing, Implementing and Evaluating the BC Settlement Collaborative Case Management Service Model with Adrienne Bale and Dr. Miu Chung Yan \u2026reciprocity and it\u2019s got to be reciprocal when we\u2019re talking about knowledge mobilization\u2026How are we closing that loop and how are honouring what we are getting from clients\u2026and how are we sharing that back with [&hellip;]<\/p>\n","protected":false},"author":81253,"featured_media":0,"parent":527,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-width.php","meta":{"footnotes":""},"class_list":["post-508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/pages\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/users\/81253"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/comments?post=508"}],"version-history":[{"count":43,"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/pages\/508\/revisions"}],"predecessor-version":[{"id":1113,"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/pages\/508\/revisions\/1113"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/pages\/527"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/swkx\/wp-json\/wp\/v2\/media?parent=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}