Tanya Mozafari

 (778) 951-2820 | tanyamozafari@gmail.com | Vancouver, BC

EDUCATION

• University of British Columbia | Bachelor of Arts in Political Science, Minor in Commerce | June 2020
• University of British Columbia | Bachelor of Computer Science | December 2024
• Google Project Management | Professional Certificate| July 2023

EXPERIENCE

• RBC, Associate (March 22 – August 22)
  • Evaluated and verified complex mortgage applications, ensuring consistency and accuracy in all documents and data, while adhering to internal policies and regulatory requirements
  • Collaborated with Mortgage Specialists and other stakeholders to address client inquiries and resolve any issues
• Maximus Canada/Service BC, Customer Service Representative (April 21 – December 21)
  • Providing front-line support through Cisco Call Centre phone routing for citizens in BC by using active listening to diagnose and resolve problems related to booking and scheduling of the COVID-19 vaccination
  • Leveraging problem-solving skills and knowledge repository to analyze, diagnose, and resolve citizen issues
• Telus, Client Care Representative (May 19 – September 19)
  • Offered customer service excellence in post-sales support for products and services through relationship building and quick problem resolution in a call-center environment
  • Effectively upsold additional telecommunications products to customers by understanding their unique needs
• Allbaloo, Project Owner (May 18 – May 20)
  • Self-taught digital marketing, graphic design, event coordination, advertising, and web-design to create a brand with a planner and sustainable t-shirts as a platform to raise awareness on issues within the fast-fashion industry
  • Demonstrated excellent sales skills and outstanding results by selling over 250 planners and 1000 t-shirts
• UBC Annual Giving, Project Assistant (January 18 – May 18)
  • Inquired donations to support school funds and campaigns by utilizing strong interpersonal skills, active listening, and negotiation skills in a call-center environment
  • Successfully built rapport with multiple school alumni and thus raised over $7,000 for the UBC General Bursary

PROJECTS

• Software Construction – Budget Tracker (Java)
  • Created budget tracking application with income and expense categories and developed GUI using Java Swing
• Systematic Program Design – Gender Inequality Index (Python)
  • Presented Gender Inequality Index of each continent with bar charts based on data read from UN csv file

SKILLS

• Technical: Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Google Suite, Adobe Photoshop, Web Design
• Other: research, writing, editing, proofreading, typing, presenting, copywriting, data analysis, conflict resolution
• Languages: English (fluent), Farsi (fluent), Spanish (intermediate)

INVOLVEMENT

• UBC Political Science Students Association, VP of Academics (August 18 – August 19)
  • Provided academic support and career tools to students through media advertising and strong public relations
  • Served as Committee Chair and planned the annual information session and the Peer Mentorship program
• UBC Journal of Political Studies, Editor (October 18 – April 19)
  • Select and edit papers fit for publication while gaining skills in professional writing, editing, and publishing
  • Solicit paper submissions and interact with edifying peers through rounds of lively debate and contestation
• UBC Kappa Alpha Theta, Chief Financial Officer (December 18 – December 19)
  • Oversaw and monitored the budget while honing my abilities in Microsoft Excel, data analytics, and accounting
  • Created extensive budget plan that addressed existing deficits and an action plan to recover from existing debt