Posts Tagged ‘twitter’

best practices: libraryhack and engaging the community

I’m a big fan of how the National, State and Territory libraries of Australia and New Zealand ran Libraryhack2011. This is a consortium of governmental libraries promoting the use of (a small selection of) their collections in mashups. They’ve got a blog explaining things, a pretty vibrant Twitter feed (that isn’t solely reposting the blog’s content), and dude, they’re doing the mashup thing. How much more social media can you get? (One of my favourite entries in the contest was this sound recording made from a photograph.)

Interestingly, maybe instructively, this is an event, not something ongoing, and it isn’t very prominent on the NSW State Library website, which I think is a bit odd. Maybe this isn’t a best-practice after all.

But it does work well for that idea of “stepped” approaches for organizations. Focusing a social media outbreak on something that’s happening with the organization would give a good focus, to quickly move beyond the “What would we tweet about?” questions.

Event-type experiments can also be sold as short-term projects especially to more traditional (read: hidebound) organizations, who’re scared of what people might say about them online. If you’re having an event you want people to talk about it so it’s a good demand generator for social media engagement. Starting up accounts related to some big event would be a way to get the kinks worked out, to see what works for your users and your staff.

Now this is all stuff that looks appealing to me as a person. I have no idea how the organizations involved are evaluating the success of the libraryhack project. Would that be based on pageviews or submissions or what? It seems that you can find out how many people love the hell out of hacking library stuff, but that metric might not translate to some mythical general user.

spimes and blogging affordances

An excellent book about the design of technology and how things work is Bruce Sterling’s Shaping Things. It’s one of my favourite nonfiction books and it’s all about what our tools allow us to do and make us do. The idea is that technology has moved through different stages through history, affording us different roles.

From Cory Doctorow’s review of the book on BoingBoing:

Sterling traces the history of tools from artifacts (farmers’ tools) to machines (customers’ devices) to products (customers’ purchases) to gizmos (end-users’ platforms) and to the future, which is defined by what Sterling calls Spimes.

A Spime is a location-aware, environment-aware, self-logging, self-documenting, uniquely identified object that flings off data about itself and its environment in great quantities. A universe of Spimes is an informational universe, and it is the use of this information that informs the most exciting part of Sterling’s argument.

The book came out in 2005, but as Foursquare and all the other locative services continue to gain traction, that spimey future looks a lot closer.

In regards to the specific affordances of blogging I find it funny that as Twitter gets taken up, blogging is where people are going to express their lengthy thoughts. Blogging as the means of talking out serious issues instead of just tossing off a couple of one-liners with a good hashtag isn’t something I expected when I began. But blogging is a platform for putting different subject matter into. Twitter is awesome for jokes and conversation. Way better than a blog where you have to go through the monumental effort of publishing your text. It takes multiples of seconds to log in and pick New Post and all that. So terribly slow. (And seriously, as qwerty keyboards on phones are replaced with touchscreens the annoyance of typing out anything more than 140 characters at a time does make Twitter more attractive.)

And then there’s this interesting post on how Twitter beats Google+, which twists the idea of expressing complete thoughts from a single brain further. The thesis there is that G+ isn’t a new enough medium, because storytelling there feels too much like blogging, and isn’t as collaborative as the exquisite corpseishness that is Twitter.

But maybe I’m just a stick in the mud with wanting things to come from one mind and human’s fingers (ignoring the publishing machine behind everything. I like the myth of the heroic individual that’s enabled by the culture of blogging. What about you?

introduction for libr559m

From the Vista Blackboard discussion forum thingy, a piece of software I am not too big a fan of, for LIBR559m.

I’m Justin and I’m in Sydney Australia doing a SLAIS co-op term – two terms in a row, I guess – as a systems librarian doing tech support for piles of special libraries. I started at SLAIS last September.

I’ve had a blog since 2002 (Wil Wheaton made me do it). When I was in journalism school in 2004 we had a New Media class and talked about how the world was changing ad nauseum. And then I participated in the change (doing interviews about crowdsourcing from the citizen-journalism fringes). So when I talk about this stuff here I’ve totally got my journalist hat on. Fair warning. I see journalism and librarianship being pretty intimately connected and like getting paparazzi flashes in their faces during their private times.

I’ve got my blog for this class set up here, but my more general library/bookish site is Librarianaut.com, my personal blog is The Dubious Monk and I’m @jjackunrau on Twitter. Those’d let you know me a bit better and from some different angles (though I cuss in all of them – again, fair warning).

Looking forward to meeting you.

If you came over here from that you’ll notice there are several months worth of other stuff on this blog already. I imported some Librarianaut posts about library school and SLAIS over because, having blogged for nine years it felt really really naked to not have an archive.

#hashtaggery & information control

Tonight I participated in a Twitter chat thingy about libraries. Interested people submitted questions and librarians/libschool students/interested in library stuff people paid attention to the #libchat hashtag which everyone participating used on their tweets. It was pretty fun. That kind of collocating is what hashtags are all about. The questions were fairly routine as far as library angst/information questions go (“Are people who’re hiring looking for Academic Credit or Library Experience?” or “Does Library School need to be a graduate program?”) but it’s interesting to see what people outside of SLAIS think about these things.
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computational literacy and the gibsonesque present

After an 8am class on instruction in which we started to learn about treating lessons as products to be designed, I attended a colloquium by Michael Twidale about Computational Literacy & Metacognition (here are my rough notes).

It was a pretty excellent talk about the way we teach people how to do computery things. What I liked best about it was that Dr. Twidale was coming at this from what he called an Engineering point of view as opposed to a Science point of view. The idea that rapid prototyping in research might be more useful than studying precisely how things work at a point in time is something I’m very sympathetic to. I especially loved how he discussed the unintended effects of different technologies that go beyond what their designers had in mind, such as Twitter revolutions and large touch-screens enhancing learnability and interaction because of their poor usability for one person. I couldn’t help but be reminded of the famous William Gibson line from Burning Chrome “…but the street finds its own uses for things.”
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term one assignments

Maybe you’re interested in the kinds of things a first term MLIS student does. This is a follow up post to my first months of school recap.

Assignment 2 for my Information technology course was a website/research paper kind of weird hybrid amalgam thing. I did mine on Transhumanism, and managed not to mention my buddy who wants to be a robot some day. Until now. The last assignment for that course was the Twitterbrary project here on the blog.

In my reference services class (is that what it was called?) we collected a pile of reference resources for use by SIGGRAPH Vancouver (that was a group project so I’ll wait till the writeup is complete and I have group member permission before posting it here). Also did a presentation in class that stuck pretty close to the allotted 10 minutes. Information Organizations sent us off to compare a library and game store (again, group work so I won’t post it without the others’ permission).

And then there was the Subject Headings assignment (PDF) for the classification class. In our final session we spent 45 minutes talking about the assignment and what was required and what wasn’t. It was painful, but my Headings are done and not too far off line from what he wanted so whatever.

So yeah, that’s what I’ve been doing.

twitterbrary project

Librarianaut has been taken over by a school project (check the About page for details on the course). Each of the posts with twitterbrary in the title are trying to address issues of how different libraries use Twitter as part of their overall webpresences.

Here’s what I’m trying to address in each twitterbrary post:

A review of how easy/hard it is for patrons to locate the tool/service from the library’s homepage.

The overall usability of the chosen tools or services. How easy would it be for someone to use it if they had never used that tool/service before?

A review of how well the tool/service seems to fit in with the other tools/services offered by the library.

An evaluation of whether or not you would want to use this tool/service if you were a patron of the particular library.

Suggestions for how the tool/service could be improved for the particular library.

Other points as relevant.

I’ve looked at a mixture of public and academic libraries, but tried to stay with smaller schools or cities. My rationale is that these smaller places probably don’t have dedicated staff just for their social media, so they’ll have more modest presences. I figure that gives us a bit more scope for interesting comparisons. I’ve been finding most of my libraries through Lindy Brown‘s list of international Twittering libraries. Seven of the libraries are in Canada, one is from Australia and one is from Jamaica. Three of the libraries are academic libraries and the other six are public. It’s not a terribly scientific analysis or anything like that but there was an interesting range of Twitter integration into these websites.

Anyway, that’s the project. Enjoy.

(LEGO Twitter Failwhale image by Bjarne P Tveskov)

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