Usman Zahoor

usmanzahoor.com | (604)-818-4885 | usmanzahoor@alumni.ubc.ca | Vancouver, BC

 

Education                                                                                                                               

University of British Columbia                                                                                                                                                               Sept 2015 – present

Bachelor of Science, Biology

• Relevant Coursework: Statistics, Calculus, Various Data Collection and Analysis labs using programs such as Excel and R
• Recipient of Entrance Award Scholarship and Chancellor’s Scholar Designation

 

Work Experience

Best Buy Mobile                                                                                                                                                                                               Feb 2018 – present

Sr. Mobile Specialist Keyholder – CF Pacific Center

• Achieved numerous top of district performance designations through positive year to year growth by effectively capitalizing on promotions and demonstrating value to customers
• Demonstrated problem-solving by effectively handling system complications and client complaints in a professional manner following standard operating procedure
•  Interviewed and selected ideal candidates to further enhance overall business performance
• Supervised and trained staff to maintain the fluidity of opening/closing and sales operations
• Analyzed daily business reports to determine focus areas for growth and store performance
•  Regularly maintained vendor certification such as Apple Master and received direct training from companies such as Samsung, Microsoft and LG for their latest technologies

 

Best Buy Mobile                                                                                                                                                                                                      Aug 2015 – Oct 2017

Mobile Specialist Keyholder – Metropolis at Metrotown

•  Achieved the first top of district designation in store history by focusing on core KPIs such as GM to Budget and Comp to Past Year Performance
•  Demonstrated closing ability by maintaining a high position on “Sell more, Sell better” sales rankings
• Built regular client base to generate return business by providing exemplary customer service
• Optimized product placement, displays, and demos to increase client engagement by regularly revising merchandising principles

 

Projects

dripcollective

•  Created an e-commerce platform using WordPress and WooCommerce to offer products sourced from various manufacturers following the drop-shipping model
• Utilized various UX and UI design principles for e-commerce to increase conversion rates
• Performed target market analysis and keyword research along with content optimization to boost SEO
•  Implemented Google and Facebook analytic tools to monitor traffic and collect data
• Created video/photo ad copy and ran Facebook Ads campaigns to increase site traffic