{"id":105,"date":"2016-04-13T23:35:58","date_gmt":"2016-04-14T06:35:58","guid":{"rendered":"https:\/\/blogs.ubc.ca\/wberry301\/?page_id=105"},"modified":"2016-04-13T23:38:54","modified_gmt":"2016-04-14T06:38:54","slug":"two-letters","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/wberry301\/best-work\/two-letters\/","title":{"rendered":"Two Letters"},"content":{"rendered":"

Complaint Letter<\/strong><\/span><\/p>\n

Wesley Berry<\/p>\n

2366 Main Mall<\/p>\n

Vancouver, BC V6T 1Z4<\/p>\n

March 2, 2016<\/p>\n

 <\/p>\n

WeNet Internet Services<\/p>\n

1067 W Cordova St<\/p>\n

Vancouver, BC V6C 3T5<\/p>\n

 <\/p>\n

ATTN: WeNet Customer Service Department<\/p>\n

SUBJECT: Connectivity issues.<\/p>\n

WeNet\u2019s reliable internet services drew me to switch from another internet provider earlier this year. As a student, reliable connection is vitally important to me and I\u2019ve been generally satisfied with the service. As a result, I have written multiple positive reviews across various websites to recognize the company for a job well done.<\/p>\n

Last month, however, internet connection frequently cut out during periods of rain and wind and connectivity failed to extend to my apartment office where the majority of my work occurs. Such connection issues made it difficult to access my internet services, leading me to abandon my home internet in search of more reliable (and costly) caf\u00e9 internet connections. In order to offset the lack of connectivity and the additional cost of internet accrued through caf\u00e9 usage, I hope for a refund of last month\u2019s bill.<\/p>\n

By and large, my experiences with WeNet include consistent service and fast connections. However, reliability is the ultimate delineator in selecting a service provider and in order to trumpet WeNet\u2019s service and dependability, I hope to rectify the connectivity issues and my experiences last month.<\/p>\n

I look forward to hearing back from you and finding a solution to this situation.<\/p>\n

Sincerely,<\/p>\n

Wesley Berry<\/p>\n

UBC Student<\/p>\n

 <\/p>\n

Bad News Letter<\/strong><\/span><\/p>\n

WeNet Internet Services<\/p>\n

1067 W Cordova St<\/p>\n

Vancouver, BC V6C 3T5<\/p>\n

March 2, 2016<\/p>\n

 <\/p>\n

Wesley Berry<\/p>\n

2366 Main Mall<\/p>\n

Vancouver, BC V6T 1Z4<\/p>\n

 <\/p>\n

Dear Mr. Berry,<\/p>\n

Thank you for bringing this issue to our attention and we apologize for any inconvenience accrued through connectivity issues. We appreciate and value your ongoing patronage and are thrilled you shared your past experiences with others. In providing the best and most reliable services possible, we appreciate hearing the success stories, as well as comments on potential improvements.<\/p>\n

In order to provide high-quality, dependable service, WeNet considers, tests, and mitigates various factors that relate to connectivity. New scenarios do arise in the field, so we greatly appreciate your bringing this issue to our attention and our engineers have already begun investigating and rectifying this scenario.<\/p>\n

Due to the various potential causes of connectivity issues and legal billing requirements, we are not able to waive last month\u2019s bill at this time. However, to secure your ongoing patronage and demonstrate our commitment to reliable service, we would like to increase your bandwidth for next month\u2019s internet services at no extra cost. This next level provides rapid high-speed downloads and video streaming in a fraction of the time.<\/p>\n

To continue improving our services, WeNet always appreciates opportunities to work with articulate customers like you in identifying specific cases of service interruptions. To participate in this voluntary program, please call customer service toll-free at 1-800-WeR-NETT.<\/p>\n

Thank you again for your clear and constructive correspondence and we apologize for any inconvenience and costs accrued. WeNet highly values your feedback as we strive to best serve our customers\u2019 needs and we look forward to working with you in a continued effort to provide high quality internet services.<\/p>\n

Sincerely,<\/p>\n

Dexter G. Alvin<\/p>\n

WeNet Customer Service Supervisor<\/p>\n

 <\/p>\n

PDF Version of Two Letters:\u00a0Two Letters – Wesley Berry<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Complaint Letter Wesley Berry 2366 Main Mall Vancouver, BC V6T 1Z4 March 2, 2016   WeNet Internet Services 1067 W Cordova St Vancouver, BC V6C 3T5   ATTN: WeNet Customer Service Department SUBJECT: Connectivity issues. WeNet\u2019s reliable internet services drew … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":30465,"featured_media":0,"parent":79,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/pages\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/users\/30465"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":5,"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/pages\/105\/revisions"}],"predecessor-version":[{"id":113,"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/pages\/105\/revisions\/113"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/pages\/79"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/wberry301\/wp-json\/wp\/v2\/media?parent=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}