{"id":51,"date":"2022-08-09T18:36:50","date_gmt":"2022-08-10T01:36:50","guid":{"rendered":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/?page_id=51"},"modified":"2022-08-11T18:18:37","modified_gmt":"2022-08-12T01:18:37","slug":"business-letter-letter-of-complaint","status":"publish","type":"page","link":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/example-of-my-best-work\/business-letter-letter-of-complaint\/","title":{"rendered":"Complaint Letter and Response Letter"},"content":{"rendered":"

Description<\/strong>: In this assignment, we were tasked with writing a complaint letter based on one of our recent experiences, as well as a hypothetical response\/bad news letter using a You-attitude.<\/p>\n

Complaint Letter<\/h2>\n

123 Wonderful Ave
\nVancouver, BC<\/p>\n

July 18, 2022<\/p>\n

 <\/p>\n

Anne Doe
\nRegional Manager
\nBetterMealKit Inc.
\n456 Food Ave
\nVancouver, BC<\/p>\n

Subject: Incomplete Food Deliveries<\/p>\n

Dear Ms. Doe:<\/p>\n

BetterMealKit has established itself as a solid provider of high-quality meal kits. For over a year I have been your customer and have enjoyed the diverse selection of foods and timely deliveries.<\/p>\n

On June 12th, I was awaiting delivery as per my subscription which includes three 4-portion meals of my choice (which were Moroccan Stew, TexMex Quesadillas and Thai Peanut Noodles for that week), delivered between 5 pm to 7 pm every week on Tuesdays.<\/p>\n

However, the delivery arrived much later at 11:00 pm and was missing the recipe and ingredients for 2 portions of the Thai Peanut Noodles meal. So, instead of 4 portions of the meal, I received only 2.<\/p>\n

Since my meal plan is structured around my subscription and the delivery was too late for the dinner time, I had to buy and cook a different evening meal than expected very late in the day. Furthermore, the missing portions have not been delivered or reimbursed since.<\/p>\n

Please let me know how I could get a refund for the missing meal portions. Also, please indicate if you have a voucher\/promo code system in place to give out to your customers who received late deliveries of their orders.<\/p>\n

Regards,
\n\"\"
\nKonstantin Mestnikov<\/p>\n

Enclosure: BetterMealKit order receipt for June 15th<\/sup> delivery<\/p>\n

Response Letter<\/h2>\n

BetterMealKit Inc.
\n456 Food Ave
\nVancouver, BC<\/p>\n

June 23, 2022<\/p>\n

 <\/p>\n

123 Wonderful Ave
\nVancouver, BC<\/p>\n

Dear Mr. Mestnikov,<\/p>\n

Thank you for being our loyal customer since almost the very beginning of BetterMealKit. Our team strives to make your experience as enjoyable as possible, and I was very sorry to hear about your late delivery and missing meal kit portions.<\/p>\n

It can of course be very unpleasant to receive a late delivery especially when you rely on our meal kits for easy-to-cook dinner plans. Furthermore, receiving an incomplete order could further disrupt your food planning and add more uncertainty to daily life.<\/p>\n

We acknowledge that the incomplete order was a mistake on our part and will therefore fully refund you for the missing meal portions. However, our delivery schedules are geared towards packaging the freshest ingredients, which may sometimes take a bit longer than expected. We try to indicate the best possible estimate of the delivery (5 to 7 pm in your case), but as we noted in our subscription description, a delivery may appear at an earlier or later time than indicated. For this reason, unfortunately, free meal vouchers will not be provided for the late delivery you experienced.<\/p>\n

Even still, I understand that the two circumstances with your delivery may have led to frustration. Because we value our customer\u2019s satisfaction, I can offer you an 8% discount on our special offers for your next order. Please feel free to contact me if you have any further questions or concerns.<\/p>\n

Respectfully,<\/p>\n

\"\"<\/p>\n

Anne Doe<\/p>\n

Regional Manager<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Description: In this assignment, we were tasked with writing a complaint letter based on one of our recent experiences, as well as a hypothetical response\/bad news letter using a You-attitude. Complaint Letter 123 Wonderful Ave Vancouver, BC July 18, 2022   Anne Doe Regional Manager BetterMealKit Inc. 456 Food Ave Vancouver, BC Subject: Incomplete Food […]<\/p>\n","protected":false},"author":85706,"featured_media":0,"parent":35,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/pages\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/users\/85706"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/pages\/51\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/pages\/51\/revisions\/96"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/pages\/35"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/webfoliokonstantin\/wp-json\/wp\/v2\/media?parent=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}