Sidney Singh
1234 UBC Highway
Vancouver, BC V6T 1Z4
November 11, 2021
Talbots Headquarters
Mary Berry, Head of Customer Service
1 Talbots Drive
Hingham, MA 02043
Attention: Talbots Customer Service
Subject: Torn and Soiled Pineapple Dress
Dear Ms. Berry,
Talbots has been my favourite clothing retailer from over ten years. Along with being part of the Red Card loyalty program I have visited Talbots stores across the United States.
On October 31st 2021 I ordered a special edition pineapple cocktail dress from Talbots.com. On November 5th the package arrived to my address. The dress inside was torn and soiled. When the stains were dapped lightly with a wet cloth the dye started to run.
On November 6th the Park Royal Talbots in West Vancouver declined to return the dress as the store manager stated it was, “damaged beyond repair.”
The dress has a lovely silhouette and I hoped to wear it to a friend’s vacation wedding in December.
Would it be possible to receive a full refund for the dress? The dress was purchased less than thirty days ago and is unworn. If the dress has to be returned by mail can the shipping and duties be waived as well?
Below is a copy of the receipt and photos of the dress.
Please advise at your convenience.
Sincerely,
Sidney Singh
sidney@ssidney.com
Enclose. Talbot’s Receipt
Enclose. Tracking Number
Enclose. Photos of Pineapple Dress
Mary Berry, Head of Customer Service
1 Talbots Drive
Hingham, MA 02043
Sidney Singh
1234 UBC Highway
Vancouver, BC V6T 1Z4
November 11, 2021
Dear Ms. Singh
Thank you for the detailed email. It is a pleasure to hear from a loyal customer.
It is unfortunate that the dress arrived in such poor condition.
After an investigation it appears the dress was compromised sometime after pickup from the Talbots Warehouse to your address.
The dress was bought on clearance and thus is final sale. A cherry cocktail dress that has a similar silhouette as the pineapple dress is available on Talbots.com for 50 % off the regular price.
To help with searching for a dress for your friend’s vaction wedding enclosed is a coupon for $20 off your next purchase of $50 dollars or more. It can be used both online and in person.
Many thanks for shopping with Talbots.
Sincerely,
Mary Berry
mberrytalbots@yahoo.com
Head of Customer Service
Enclose. Special Coupon
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