Lesson 2.3: Survey Questions for Formal Report

These survey questions were used in my formal report centered around making the online ordering system at Richmond Golf Town more efficient. I asked employees and managers their thoughts and opinions on the current online ordering system, as well as potential steps for a new, more efficient system. I used the results to create my own ordering system, then tested the old against the new ordering systems.

I am an undergraduate student at UBC majoring in Philosophy, participating in a technical writing assignment. The purpose of the assignment is to acquire data, so as to analyze and interpret it with the goal of providing the company with a more efficient way of manifesting and completing online orders. The final report will be addressed to the General Manager of the store, Derrick Tiu, and if significant results have been found, there will be a request to change the methods of our online ordering system. The survey contains 9 questions, most of which being multiple choice and should not take more than 10 minutes of your time. Your responses are of course voluntary and will remain anonymous. Please note that your replies are greatly valued, and I thank you for participating in this survey!

Survey Questions:

1. How productive do you think the current sales order methods are? 1 being very unproductive, 5 being very productive.
2. 1 / 2 / 3 / 4 / 5

2. How important do you think productivity is when it comes to completing online sales orders?
3. 1 / 2 / 3 / 4 / 5

3. Do you think employees should go through a training tutorial for online sales?
4. Yes
5. No

4. If you answered yes to question 3, briefly, what do you think this training should look like?

5. Do you think the same group of employees should do online orders?
6. Yes
7. No

6. Do you think employees should specialize on certain tasks when completing online orders (i.e., one employee is specialized to one specific task)?
7. Yes
8. No

7. Do you think it would be helpful if there was more routine procedures with online order manifestation (e.g. working on it at the same times)?
8. Yes
9. No

8. How helpful would it be to chart the amount of online orders completed each day? 1 being not helpful at all, 5 being very helpful
9. 1 / 2 / 3/ 4 / 5

9. Do you have any specific ideas as to how to improve our total productivity of online order manifestations? Please explain

https://ubc.ca1.qualtrics.com/jfe/form/SV_0xqLWDI8yUA9UMe

Please add any additional thoughts or questions: