Company’s return policy has become more and more popular in the modern life; it is undeniable that this policy maximize customers’ benefits because customers can decide to return the goods without any extra charges. However, this generate more losses to businesses. As the workforce increases, companies have to employ more workers, pay warehouse rent to accommodate those returned goods.
As Yiyi’s said in her blog: it is unfair to both buyers and sellers if customers continue buying and returning the products. I agree with her opinion in this point. However, from my perspective, the customers should not pay full responsibility for the products’ quality after they purchasing. Let us to think about the clothes, the seller guaranteed that you can use water to launder the clothes without any changes in color, while the color ran after washing. Obviously, this is not buyer’s fault.
Therefore, the best solution to tackle this problem is to maintain the refund policy if there’s any quality-related issues. In extent, in order to protect sellers from making loss due to return of consumer goods, the products without any quality problem will not be returned once the customers bought them.
Thus, this way protects both consumers’ and sellers’ right, and help managers supervise the quality of goods in the production process. No more quality fault of goods, no more return anymore.
Reference blog: https://blogs.ubc.ca/nyy96/2014/09/29/common-on-returns-a-10-billion-pain/