‘This Sunday, Air Canada starts charging $25 for the first checked bag for domestic economy-class travel.
- CBC News readers respond to Air Canada’s carry-on crackdown
- Air Canada adds $25 checked bag fee for economy travel
- Checked bag fees may heighten carry on chaos’
———————“CBCnews’’
The carry-on crack down and the $25 for the first checked bag are what customers do not want to see. They are counted as pains of customer, and Air Canada does not alleviate it but worse the situation. The rising cost and checking bag make customers hostile, and if other airline companies do not do the same thing as Air Canada, there may be a customer flow from Air Canada to other companies.
To check bags are also a hard job for agents because they receive the first feedback from customers, which are mostly negative and abusive. Although Air Canada is looking for volunteers for the job, but agents still do not like the job for now.
More important thing is “ WestJet began charging a similar fee on Thursday.” This is the first airplane company, which does the same thing after Air Canada started it. If the other air companies keep doing the same thing, customers may finally accepted the price and the carry-on crackdown because airplane companies has a strong selling power, and customers do not have enough buying power to negotiate with airplane companies.
‘Lazar believes Air Canada will continue its crackdown and, in six to nine months, “most [passengers] will become accepting of it and the hostility will die down.”’ But it still may be a chance for other airplane companies from outside of Canada, which try to get into Canada market.
The market share of different airplane companies may be changed according to the new price setting in future. But those are just my speculation for now.
http://www.cbc.ca/news/business/air-canada-service-agents-call-carry-on-crackdown-too-unpleasant-1.2818573