From class 19, we learned how employees of Zappos enjoy their working places and how it helps to make a higher quality of services and higher efficiency.
But is this method work for a big company like Google totally as well? Since Google has so many employees and employers, if Google wants to provide free meals and free vending machines to keep those skilled worker and make them incentive to work efficiently, the total cost will be extremely high.
However, Google can do other things to make its employees into a strong and unbreakable team, and employees are willing to do their job. For examples, Google makes the working place like a holiday place, and they build their offices according to the local culture of where the office is located. ‘A pub-style lounge in Dublin, Ireland’, ‘a terrace with a view in New York, N.Y.’, ‘bringing the outdoors in—London, U.K.’, or ‘a tatami meeting room in Tokyo, Japan’, those special working place can enlarge the imagination of workers, so more ideas will come out, a good environment and atmosphere can always bring them a high working efficiency.
Employees will be more incentive to work, and they will have a positive attitude to their clients; therefore, clients will be more satisfied because of the good attitude and high efficient work, so there will be indirect promotions and the brand will be more famous.
In conclusion, it does not matter whether to use an exactly same method as Zappos’ or Google’s, but the key is managers need to find the most suitable way to let employees like their jobs and be incentive to do it well. As long as a manager creates a way to make employees into a team and let the team work well, the manager can do anything creative and new to encourage employees and make the whole company into a better future.
http://www.google.ca/about/company/facts/culture/
http://www.newyorker.com/magazine/2009/09/14/happy-feet