Zappos Insights’ is a department within the Zappos Family of Companies created simply to help share the Zappos Culture with the world.

Many people think Zappos is crazy because it treats its employees and customers as family members. Zappos offers free food to its employees during working hours, even items in the vending machines are free. Also, It does not set a limited phone time for the staff members.

So why should Zappos does these? Is the company really crazy? In fact, Zappos can get benefits from doing these.Offering free food to its employees will help its staff members to be in good mood while working and this helps reduce excuses for employees to leave their working place.  Giving employees unlimited phone time can create a closer relationship between employees and customers, this will increase the number of its customers who are willing to come back purchasing goods again and again.

Nowadays, Zappos has already become a place where its employees love coming to work. This will helpfully prevent its employees from quitting jobs in Zappos to work for other companies like Zappos. It turns out to be a good way to reinforce its strength to compete with other companies by keeping skillful employees.

Reference:

http://www.zapposinsights.com/