blog assignment 1

CCTV, the predominant television broadcaster in China, has recently reported Apple Inc.’s double-standard warranties on the International Day for Protecting Consumers’ Rights. In China, Apple after-sale service centers only replace certain parts on defective iPhones during the repair process, while in other countries like the US, the company promises to provide a completely new product during the one-year warranty period if the product has quality issues. Though Apple has apologized for its unfair treat towards Chinese consumers, whether to continue supporting Apple products has become an arduous decision for China’s Apple fans. To investigate the reasons for Apple’s arrogant attitude and its double standards, besides Apple’s unwillingness to provide Asian developing countries with after-sales service for high-tech products, on the other hand, the interests-oriented nature of capital is driving Apple crazy, as it will not lose any profit even it displeases Chinese customers. Also, legal protections covering Chinese consumers are still weak, and cost of legal dimension authority is too high for the majority of consumers in China. Therefore, only enhancing market and regulation supervision can protect Chinese customers’ rights, and in this way, companies like Apple might stop violating the rights of their customers.

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References:

http://www.globaltimes.cn/content/768449.shtml#.UjIGTWSNkXw