Christine Cheng’s blog post brings up an issue that is now faced by HMV. HMV relies hugely on the sales of CD, but today nobody is buying CD in the shops anymore. The growth of online music stores give customers more choices and sometimes save more money.
It is true that HMV can choose to follow the trend and enter the online market, but at the same time, it would be facing a high level of competition from Apple, Google and all other companies. In order to survive in this highly competitive market, it needs to create some unique selling points to differentiate it from others. For example, they can create a membership system, if people buy musics online, they can get points, and after they get certain amount of points, they can go to free concerts or get free music.
For the HMV stores, as Christine said, it should provide more physical products like posters or T-shirts, since now the people who buy actual CDs are usually fans, so HMV should consider to sell more fans’ products in order to gain more sales.