In the age where technology is so powerful, we often see news regrading breaches of security in businesses or leaked passwords on websites. Home Depot was no exception to falling victim to hackers hacking into their system and retrieving thousands of credit card information from their customers, causing huge security issues.
In his article of how Home Depot could’ve combated the hack, Justin Worland reported that experts are arguing that Home Depot (and companies vulnerable to hackers), instead of spending resources on prevention, should focus more on detection. Indeed, businesses should develop both proactive and reactive strategies in the face of an emergency or disaster. Home Depot, and other major retailers such as Target, has been adopting a primarily proactive approach in terms of keeping customers’ credit card information secure. While having a proactive strategy to combat emergencies is useful, it may be costly in terms of resources and time spent on trying to fix all loopholes in the system that the hackers can possible get through. It also applies to other businesses: to what extent is spending a great amount of our time thinking of possible emergency situations and developing the correct responses a productive use of our time? In fact, in general developing a proactive response to emergencies is usually more time-consuming and costly. As a result, having a reactive (detection) approach when dealing with hackers, especially for large retailers with enormous databases, can be the more efficient option even though it may seem counter-intuitive at first.
This case demonstrates that there is no perfect approach to developing a business strategy in response to change, and that it often depends on the environment the business operates in.
http://time.com/3404330/home-depot-hack/
http://time.com/3399822/home-depot-breach-exposed-56-million-credit-cards/